Pros: Affordable HIPAA compliant fax servers, lots of configuration options, decent Call Center Configuration, tech support offers escalation. Mitel Call (Contact) Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; it meets the advanced requirements of small, single-site contact centers, and seamlessly scales to address the needs of distributed, multi-site, virtual contact centers. Cons: Cannot track call flow must use a Mitel tech, which is cumbersome and ineffieicnt, designing call flow is extremely tedious (Extremely! Agents become active when they log into the telephone system. The Mitel MiVoice Connect Contact Center Administrator Guide describes how to use the Mitel MiVoice Connect Contact Center administration applications, Mitel MiVoice Connect Contact Center Director, and Graphical Call Control Script Administration to configure and route calls. When considering a Mitel call center (formerly ShoreTel call center), Mitel gives you the ability to choose the appropriate MiContact Center solution which most closely aligns with your business strategies. Mitel MiCloud Business. It has two earpieces that cover both ears, helps user focus more on telephone conversation. Call center services with Geo contact capability. The headset comes with two parts, the upper part (headpiece) and the lower part (cord that connects to the phone). Call tracking. Effective call management system. time, ACD Talk time, Call Processing time, or Talk time. Make your customer experience a competitive advantage with MiCloud Connect CX. Agent A general term for someone who handles telephone calls in a call center… Active In the Northern telephone system, 'active' is defined as having the ability to receive ACD calls. Get a complete solution with Mitel’s call center package. Mitel provides complete solutions for your business communications needs. A hosted cloud call center and contact center solution built to integrate with MiCloud Connect for a fully unified communications service. The OvisLink OVHS084-MTL is a corded Mitel Call Center headset with Over-the-Head design. Better call security. Mitel Call Center Industry-leading unified communications solutions for businesses of all sizes. This OvisLink made Mitel Call Center Headsets' key features include Acoustic Shock Protection (when the electric overcharge signal of 6v or above comes to the receiver, it will be cut off automatically), Noise Cancelation, lightweight, leatherette ear cushion, flexible microphone boom, adjustable headband and Tangle-Free coiled Quick Disconnect cord. Call center packages: Stop worrying about purchasing individual phone systems for your business and call center needs. With features such as call recording and call history, to 3-way conference calling and voicemail to text conversion, you get it all with one, simple platform. Mitel Networks is a leading VoIP service provider that offers a number of call center services to various companies. Those experiences empower customers to engage with you on their terms while optimizing your workforce. Easily stay connected to your customers and employees anytime, anyplace. Their core contact center platforms are MiContact Center Office, MiContact Center Business, and MiContact Center Enterprise. Mitel’s Contact Center portfolio delivers everything your business needs to transform customer journeys into omnichannel experiences.