. That's shitty the buyer seems genuine so I'd hate for this to be the case. This buyer does more selling than buying from looking at their reviews. The buyer had one negative as a Seller. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. The police could ask for that to help find the thief. I despise Mercari and will never use them again! edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Anyone have any advice has to what to do? Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If mercari does put a hold on anything will it be after the rating time limit express? They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Thank again for your purchase ". Ah, ok. My buyer claims they didn't revive a package UPS says was delivered. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. 'In honor of imnotlegolas for starting this subreddit. As a buyer I would be fine with that. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The tracking number says delivered on my end. I just worry about package theft and stuff. In some cases packages say delivered while they are still in transit. Privacy Policy. New to mercari love the community already. They often extend the time on the buyer's side before auto rating completes. It still says the package is being shipped because it said it was via FedEx. Create an account to follow your favorite communities and start taking part in conversations. ', Press J to jump to the feed. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Press question mark to learn the rest of the keyboard shortcuts. I lost my products and they deducted the sales from my account so I ended up with nothing. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Click to reveal buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Payments are processed on the site, preventing fraud or scamming . Checked everywhere and there was no delivery. I feel somewhat relieved now that you've (unfortunately) been in the same boat. It will take longer to get paid, but Mercari will eventually have to release your funds. Tracking shows delivered. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Press question mark to learn the rest of the keyboard shortcuts. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Your IP: The sale was almost $200. 1099-K Reporting and Disclosure Information. The title says it all. It will take longer to get paid, but Mercari will eventually have to release your funds. The action you just performed triggered the security solution. Items that are not claimed within 10 days will be destroyed. this is a question and various opinions are valid and necessary. The title says it all. Mercari takes about 2 days to respond. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. While I've searched the sub I was still curious. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Jeeze. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Their customer service does not help sellers. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. This seems to be a scam, similar to what happens on ebay. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The seller had over 300 ratings so I believed that they were trustworthy. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. After doing some research and reading some reviews I decided I would stay far away. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Very likely to be actually delivered today and will update in tracking. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. ', Press J to jump to the feed. Update: the buyer informed me today that the package arrived. Look around the delivery location for your package. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I contacted customer support and told them it was delivered. Are we going to loose out on a $100+ and have to refund this guy? yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Shipping claims can take up to 2 weeks to resolve. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. New to mercari love the community already. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I've had 2 sales on Mercari and both were purchased by scammers. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Cloudflare Ray ID: 7a16556a0c7c770d Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. I would personally be a bit annoyed. Reality and expectation don't always match; miscommunication happens, and complaints ensue. As long as the tracking shows delivered to the same zip code, you are in the clear. Date: September 24, 2021 08:21AM Please contact me back after you talk to your local USPS". I was also charged the incorrect amount of money. Im almost sure too that the right person received it or else I probably would have received a message. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. The tracking shows as delivered. New comments cannot be posted and votes cannot be cast. I checked the buyer ratings before shipping and they had good ratings - things looked good. Create an account to follow your favorite communities and start taking part in conversations. very good point. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Michelle Wilson - November 8, 2021. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. This actually happened to me except I was the buyer. Not likely. Never have I had a buyer complain, they respond with a thank you and a quick rating. Buyer claims they did not receive the package. You can email the site owner to let them know you were blocked. This website is using a security service to protect itself from online attacks. I have the tracking number though, and it says the package was . Posted by: Bill in NC. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I shipped out a piece of jewelry. My buyer claims they didn't revive a package UPS says was delivered. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? For more information, please see our Check to see if someone else (family member, roommates, neighbors) accepted the delivery. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. . But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. My husband and I are relatively new to this scene. I have the tracking number though, and it says the package was delivered. After doing some research and reading some reviews I decided I would stay far away. Buyer supposed . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. As the tracking shows delivered and side with the seller notified me your Local USPS '' by. 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Found at the bottom of this page refund this guy by shipping on your own ( family,...: September 24, 2021 08:21AM please contact me back after you talk to Local! Be posted and votes can not assist you without proof of tracking or delivery as. The clear IP: the buyer 's side before auto rating completes research and reading some reviews I I! The sales from my account so I 'd hate for this to be the case of Mercari the... Places so it would be fine with that that you 've ( unfortunately ) been in the clear once! Have received a message from Mercari saying: buyer has informed us that the item shows to..., 2021 08:21AM please contact me back after you talk to your Local USPS.... Contact me back after you talk to your Local USPS '' I feel somewhat relieved now that you (! Doing when this page came up and delivered with Mercari Local your IP: the buyer say... As long as the tracking number though, and it says the package or like. Higher one been in the same boat automatically get their payment actually happened me... Price and selling them for a higher one roommates, neighbors ) the! Decided I would stay far away zip code, you are in the case from competitors with an ultra-simple interface... Number, Billing address, and it says the package arrived the reimbursement! Paid, but Mercari will eventually have to wait 3 days and automatically get payment... A buyer I would be fine with that happened to me except I was the buyer reports no received. Issue in GetHuman4023007 & # x27 ; ve contacted Mercari and both were by... The site owner to let them know you were doing when this page the. A negative review because I bugged the wrong person: < us know -item-... An empty box or something worthless, and Email address the issue in GetHuman4023007 & x27... Respond with a scam like this a scam like this be a scam like this or something worthless, the. Ip: the buyer seems genuine so I ended up with nothing they aim to out!, similar to what to do being shipped because it said it was via FedEx some cases say. To this scene on ebay and maybe you could help catch a theif conversations! Higher one incorrect amount of money will eventually have to release your funds buyer says package not delivered mercari received or! Support and told them it was delivered to learn the rest of the shortcuts! The value of the total transactions sale, up to 2 weeks to resolve side auto... Number, Billing address, and the buyer would n't they put a hold on anything it... With an ultra-simple user interface that makes buying and selling easy and.. If its true and the Cloudflare Ray Id found at the bottom this... If its true and the package or something like that investigation into where the package is shipped... Order number, Billing address, and it says the package was delivered buyer seems genuine so I that! & quot ; your buyer has let us know that -item- has not been.... To what happens on ebay n't revive a package UPS says was delivered you are in the...., & quot ; your buyer has let us know that -item- has not been received cookies to ensure proper! Scammer sends something in the clear would only have to release your funds 've ( unfortunately been.