H3ALY October 13, 2021, 7:34am #101. Your analog meter should have 4 or 5 dials in a row along the top of its face. Useful 1. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. - Monitor up to five separate meters, e.g. 100% accurate bills, all the time. gas safety, EV charging points for reading my bill, How to read from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. 3. of your bill, Tell us oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. - Top up your smart pre-pay meter. Using this app, he was able to keep a log of his water meter readings and get his water company to fix the leak and his bills are now down to where they should be.In summary, this app will help you keep track of your utility usage and expenditure, could help you save money and comes with first rate developer support if and when needed. That way, you can figure out ways to save energy (and money). I am really regretting my decision and feel BG were extremely deceitful in their plan. It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . The figure is then multiplied by 1.02264 as prescribed in the above regulations. Your meter should have 'G4' and 'GWi' printed on it. Any products or services displayed on this webpage may only represent a portion of the options available to you. We often link to other websites, but we can't be responsible for their content. LearnMore. I looked at and tried out a dozen other apps before I found this one. After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. If theres something you cant yet do on our app, chances are you can do it online at britishgas.co.uk. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. If youve given us a meter reading lately, well use it to work out when your next bills due. You can find the SSD on your welcome letter. 1. Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. You'll get this message if your meter reading is higher or lower than we expected. The date of your opening meter reading must be within the Supply Start Date (SSD) + 5 calendar days to qualify. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. If you don't have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. To read the meter: press either of the buttons on your meter. Brits are reporting problems in submitting their meter readings online, after a number of energy suppliers ' websites experienced technical difficulties on Thursday. With each online top up the app asks you if you want to save your payment method. To read the meter: press the 'display' or 'display select' button. Difficulty, Help Importantly this CAD has a WiFi connection allowing data to be transferred to back to . you're moving business premises, National Grid - electricity emergencies and The approval process for gas meters requires the unit of measurement to be clearly marked on the register of the meter; for example: With a metric meter the part units of gas are highlighted in red and those digits are often separated by (i.e. To convert metric gas meter readings to kWh: Multiply by calorific value (40.0). Discover more energy saving tips here. You want to spend time enjoying your home, not running it. Dont include personal or financial information like your National Insurance number or credit card details. British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . conditioning, Commercial Calorific values vary; you should find this on your bill. Energy regulator launches British Gas investigation over prepayment meters Read more The chief executive of the energy regulator, Ofgem, yesterday condemned the practice of forcibly entering . Our team will be willing to help Monday to Friday, 7am to 10pm and Saturdays and Sundays, 8am to 6pm What should be relatively simple tech, just doesn't work. Weve a full supplier-by-supplier breakdown below. Then, select the 'submit meter read' option and from here you'll quickly be able to submit your meter reading. and the app . Set up your utilities, today! When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). Trying to remember a password can be a pain especially when youre in a hurry and need to check something quickly on your account. If the problem is with your IHD, the first thing to check is the battery levels. Choose from Broadband, Fibre or Fibre Plus. E.on and E.on Next - readings can be submitted for five days after 1 October . We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. And, because they send automated meter readings, you get more accurate bills. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. Each supplier has different eligibility criteria and application windows. In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. Recognize that each dial represents a number in a 4- to 5- digit reading. The smart meter display became useless as well saying connecting to smart meter. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Let's face it: paying a bill isn't fun. The current offering of an IHD and CAD combined is 69.99 with versions for SMETS 2, SMETS 1 where migrated to DCC or where you have the Secure Liberty 100 SMETS 1 meters.. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. And our app is here to help you. I think its a really smart app - all you need is to enter your readings and it calculates god knows what sort of statistics and can even help you get a cheaper supplier at a touch of a button.But its too complicated. Getting in touch with your energy company isnt always the easiest task. Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. electricity, gas, water, solar etc- Quick entry of readings, as often as you like- Use the rear-facing torch/flashlight when reading your meters (if your device has one)- Local reminders so you don't forget to enter your readings- Displays usage and costs for the latest readings period, and compares this with your average or previous year- Plots graphs of usage and costs per day, week, month, quarter or year, so that you can visualise changes over time, e.g. Access your account to easily submit your meter readings and keep your bills accurate. Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. Have a recent bill to hand to easily submit your energy meter reading. 10 replies 809 views. Move it closer to your electricity meter. bills, Set up a You'll need to enter your email address, account number and postcode. About Us. Thats why weve filled our new app British Gas with helpful, easy-to-use features. Balance is always incorrect by a very large amount over 10 in most cases. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. For more information, see the developers privacy policy. Sending us regular meter readings helps us to give you accurate bills. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Go to our British Gas residential website for submitting meter readings. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. With Industrial Solutions' integration into ABB, we are combining ABB and Industrial Solutions leading-edge technologies for a comprehensive portfolio of solutions. Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. LearnMore. However, for most users, tariffs operate in the same way as a traditional . 3. Well send you a link to a feedback form. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. If you pay by monthly fixed Direct Debit, we wont send you bills. Updates never make it any better and it's a pointless exercise in frustration. by Direct Debit, Centrica Business We're working on a feature that'll show you your realtime usage & balance and we'll be releasing this asap In the meantime, pls could you check you're using the latest version, this'll help stop the payment problems you're having ^Kirst. You need the first 4 or 5 numbers if youre reading your gas meter. Landlords and agents can and should help with this process, though. But it should be quick and easy. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. The smart energy monitor also needs to be connected to your wifi router to function correctly. I tried contacting BG by Chat - but the links don't work, called them, waited ages to get through and after explaining the . We offer a range of prices and contract lengths designed to give your business stability in if you get a replacement meter- Automatic backups to iCloudPRO USER FEATURES (via a ONE-TIME in-app purchase)- Removes the restriction on meter numbers, e.g. If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. How often do British Gas ask for meter readings? When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere . The British Gas app is free to download from both Google Play and the App Store. Renew Its your energy-saving app Got a smart meter? The app can only show you the cost of your energy if you enter your rates. Log Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. For imperial meters the reading (in . If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. wait until you see '01' with numbers followed by 'M3'. - Book an annual boiler service*. - Book an annual boiler service*. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. Ignore any red numbers. For quick help and advice, why not try live chat. British Gas currently have a number of different tariffs available for both residential and business customers. Data privacy and security practices may vary based on your use, region, and age. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. British Gas. government scheme. Whats more, youll soon be able to book engineers for other types of problems, from plumbing and drains to home electrics. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. You can also book an engineer through the app and your online account if you need one. Lets face it: paying a bill isn't fun. - Submit meter readings for more accurate bills. What is SmartThings Energy? Theres nothing worse than spending ages on the telephone when you've got a question about your account or need help with the boiler. If you've got a smart meter, use the Loop smart meter app to save energy for free. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. As smart meters take readings and send these to us automatically, you won't have to physically take any more readings yourself. But it should be quick and easy. If weve estimated your bill, itll be because we didnt get a meter reading for that period. Energy British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. The Company. safety advice, Ways to - Top up your smart pre-pay meter. What is the actual point? commercial properties, Log Nicky Ward. Download the SmartThings app on iOS or Android and set up an account. account, Submit And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. But its especially important to do it on Friday before unit prices for energy increase. You have accepted additional cookies. - Get handy in-app notifications and reminders. To read the meter: Write down the first 5 numbers shown from left to right. There are two main methods that you can make changes and contact British Gas about your bill, online and via customer services. Number/link. meters. This is where your meter loses its smart features due to incompatibility. . my business energy contract, Paperless billing & I have tried several times . It also lets you look back over your payment history by giving you access to your bills and statements from the past 24 months. You can submit your opening meter reading online. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. The digits on a gas meter are read from left to right and any digit shown in red is ignored. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. When I rang up to rearrange a visit I was told a part wasn't available. businesses, Get a copy bill or solutions, Set up a Direct We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). write down the number from left to right. Energy terms & conditions; . They claim to be an ethical energy company which uses 100% renewable electricity and 100% carbon offset gas. But when I try to log in there's no data, no direct debit set-up,no meter reading history and an account balance which seems far too low to be believable. If you want to familiarise yourself with how to take a reading of your meter, you can find out how here. It is called your standard charge already doubled for no apparent reason. account, Switching my Whats more, you can sign up for British Gas Rewards and enjoy exclusive member benefits, from discounts to prizes. Another solution is to get a smart meter fitted for your business. We also use cookies set by other sites to help us deliver content from their services. meter reading, Energy credits & refunds, Financial Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. The developer will be required to provide privacy details when they submit their next app update. The gas meter in your pictures looks remarkably the same as the ones here. Download our new app and you can see how much energy youre using in pounds and pence. Bit frustrating but otherwise the online top up process works. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. You can submit your final meter reading online. Give us a call to find out more about automatic meter readings. If they cant get access to your meter, theyll leave you a card to take your own reading. The process takes less than a minute! - Add multiple meters to your profile. . business, Help British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. You could possibly save money by downloading this incredible app. Energy Insight, Large business energy This nightmare began in January, when via a British gas webchat I was lied to and switched to Evolve, which I have since found out via Trust Pilot ceased trading in november 2021. Wish there was an auto top up feature though! electricity, gas, water, solar . If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. It's very stressful, especially during the winter months and with working from home. Editor, Marcus Herbert. When should I submit my gas meter reading? You're welcome to reply safely to that message and we'll work on processing the read. Thats what meter reading day is all about but you dont actually have to do it on the day. Unlike so many of the others, this one does exactly what I want no more and no less with a minimum of fuss and no frustrating workarounds to make it fit my requirements. This helps us to provide our website to you for free as a customer. - Get handy in-app notifications and reminders. meter, Help with Are smart meters accurate? Not a business? I always select YES but it never gets saved. commercial connections or meters, Tell us you're The number of kWh is then be multiplied by the price per kilowatt hour as detailed on your gas bill. The smart meter cannot cause any delays or issues with your wi-fi connection. statement, Help with Together, they produce a 4- or 5- digit reading. connections, Request a smart The developer provided this information and may update it over time. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. The smart meter itself connects via GPRS (mobile phone internet system) to send it's readings, and without any phone signal the later ones try and use a mesh network, in conjunction with any nearby smart meters than can connect to the network. I have no idea what the figures in Current section show (all sort of smart statistics with delta symbols, but with no explanation or tooltip to look at, I guess Ill never learn what they are).The bottom line, smart app, does its job, the author is good at coding, but he needs to hire a good UX specialist to completely redesign all menus to make the whole thing make more sense, so to speak. Guarantee, Submit a meter Ones here regretting my decision and feel BG were extremely deceitful in their plan methods and phone available. 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