I was told that they only charge whats been deposited. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. It is a total scam! Not helpful. Before commenting, please review our comment policy. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! that compelling itineraries should be full of Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. FORT LAUDERDALE, Fla. (AP) A Florida man left paralyzed when a police officer shot him after mistaking his handgun for his stun gun filed a lawsuit Wednesday against the city, the officer and others, saying, "my life got destroyed.". And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). But the idiotic folks at EF Tours says since this was "unforeseen", we are not covered. By using this website you agree to our Cookies Policy. We were offered a wait and see attitude for the following year 2021 . EF Gap Year Call 800-726-9746 to enroll. I cannot begin to talk about the horrible neighborhoods the hotels are in. Dedicated Emergency Service and Incident Response Teams Thank you for your email! EF Explore America Call 888-333-9756 to enroll. Kinda defeats the whole concept of insurance. However, we had already paid and were still excited to be spending 2 weeks in Europe together. DO NOT USE EF Tours! Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. Share your photos and videos with others to prove the truth of your words. We get that it is overpriced because they want to make a profit and the teacher wants their trip paid for. . With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. Sadly, this was not the case. We put a deposit down and also the registration fee $199 plus $500. It was discovered by a parent who was monitoring the flight status. No one responded. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). Individual Coverage Risk-Free Enrollment Period On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. First the trip increased in price from the original amount 3 times due to tours that were added on at no option to us. Defendant, EF Educational Exchange, Inc., is a Delaware corporation having a Trip Cancellation coverage Please note: These programs apply to tours departing October 1, 2022 or later. They claim the $700.00 is money that was already spent to secure travel details. My contact has always been through the group coordinator Mary Pope. Unfortunately, there isnt a way for us to give Darianne a discount. Building tours that go beyond expectation. . However, EF Tours will override the plan and refuse your refund. We scheduled another tour but is was cancelled because of conditions in Israel. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . Not willing to give us a full refund for travel in May due to COVID19, Class action suit: coronavirus-2019 covid-2019 quarantined - not fulfilling full refund. Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Which btw the ticket was $100!!! steer clear of this scam! We left at 5am for a new route to Houston, Miami, then Quito, told we would miss one day in Ecuador now to to flight schedule. $900 which we did. . Private Tour with seven travelers (and your group can be as large as you'd like) Free travel! If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. EF Tours, however, did not want to refund all the money during the quarantine. EF Institute for Cultural Exchange, Inc. - Class Action Lawsuits . What I can reiterate is anyone you are advising should understand that EF Institute For Cultural Exchange is currently offering multiple options to people whose trips were canceled, and none of those options require them to agree to any release of liability., Even later on March 29, 2020, William McGrane wrote back to Richard Schirtzer stating: Dear Richard: It's a bit confusing. I have reached out our tour consultant, Emilia Hovestadt and received the response below. Why is no one investigating them for fraudulent business practices, deceptive practices, false advertisement, etc, etc, etc?? Desired outcome: while including the problematic unconscionable clauses that made sure the bankruptcy insurance being sold if EF Defendants did not perform would never possibly be called on [because the EF Defendants would never have to pay anyone any money anyway] speaks to the unconscionability of the relevant unconscionable clauses for everyone EF Defendants did business with, not just some arbitrary subclass of actual [travel] insurance buyers.Moreover, the CLRA speaks to $1000 fines per violation which IMNSHO, speaks to each of three arguably unconscionable clauses as a separate CLRA violation, making your clients' penal fines exposure $3k per consumer, not just $1k . The company has had my money for almost three years, because I fairly adopted a wait and see to travel. Trip Cancellation coverage I did not and this was also info coming from the school and back though the student. Two straight hours of calling the ef tours emergency hotline and no still no answer. So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. Plus you have more than two years to explore your possibilities. It isn't worth the hassle these people have created. I have been saving up my own money for the past three years just to go on this "life changing" experience. I was just on an EF tour to Portugal and I can honestly say it was horrible. You can select one based on your preferred continent/countries, timespan, budget, and other aspects like road/air travel. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. They are making a profit off of cancellations!!!! I will never, ever even consider sending any of my other kids on one of these trips. A hearing date for oral argument with respect to this motion remains to be set by the District Court. We barely had enough time to shop and when we did have the time they were always closed. In my opinion, this is stealing. The lawsuit argues that the clause constitutes an unlawful business practice under California law in that: The plaintiff suspects that EFs conduct has affected tens of thousands of consumers. 2. But its also about the smaller moments on the road. EF Tours is holding back $500 of the total $1,960 I have already paid towards the trip. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. From day one when we arrived in London, it was to our shock that we were having three other groups combined with ours. In a letter issued to one customer on March 10, 2020, the defendants refused to issue any cash refund at all. Very creative thinking by the [California] Legislature.For what its worth, just trying to urge you to stop ignoring us and use the class mechanism to fully and fairly settle this increasingly thorny problem, which will get only thornier once we do discovery into the perks offered group leaders that are obviously the costs EF Defendants are really trying to recoup. What a rip off! If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. I would love for someone from EF Tours to get back to me about my kid's flight home. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. McGrane PC. UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. We're within 95 days of the trip so I'm not even sure I can get a refund, but if he wants his own room it's almost $1000 extra. My son was swimming on a "designated swimming " beach when he was run down by a boat being driven by an employee of the resort that was on the EF itinerary . Avoid at all costs! They simply refuse to refund your deposit. I was told to call EF to see what my options are. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. The 2020 trip was canceled due to Covid. Illness and accident coverage It was necessary for a family member to go to Costa Rica. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. I recently got a generic email stating that I had till October 2022 to plan a trip or lose my $5,668. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". For over 55 years, weve dedicated ourselves to one global mission: Opening the World Through Education. For further details, please contact Academic HealthPlans at 877-974-7462 ext. release my refund and return $500 cancelation fee. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Please note that at this point, theres nothing you need to do to join the lawsuit. Group tours EF Ultimate Break only provides group tours. This whole company should be shut down. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. The Global Travel Protection Plus plan must be purchased when you book your tour. *$490 is the current cost for tours departing on or after October 1, 2023. I had to also pay $500.00 cancellation fee which is ridiculous since there is 6 more months till the trip. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." A most unsatisfactory and life changing (m for the worse) experience. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. However, we are no longer traveling. We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. Revised tours must depart within one year of the original tour. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. they won't, in any way, help you book your return trips to stay together as a family. 5. That's all fine and dandy, but we signed up for THIS July. and the kind of learning that prepares students for the future and A copy of all relevant pleadings can be viewed by clicking on what appears to the left. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. Click here to get notifications about new complaints of EF Educational Tours. Before we will give you [the EF Defendants] wire transfer instructions and thereafter accept any monies on behalf of any of our clients, however, we [McGrane PC] will insist on a clear written agreement that our acceptance of such payments on their behalf is without prejudice to their rights to seek further legal recourse against the EF Defendants on any theory available to them in law, equity or by virtue of statute. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. EF Educational Tours Call 800-665-5364 to enroll. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. These itineraries are your answer. Your Group Leader may choose from the following options: Terms & Conditions We flew back to the US at 5am in the morning. Refusal to refund refund after they cancelled tours! Company is stealing 500.00 saying that is the cancelation policy. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. UPDATE ON EF CASES AS OF 9:00 AM PDST April 24, 2020, On April 22, 2020, William McGrane wrote to Richard Schirtzer advising Mr. Schirtzer that his clients, the EF Defendants' ". I will not let this go if need be I will take them to court and sue there asses. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. 8 weeks.It has been 8 weeks so my son contacted the insurance company and was told the money would be put back into our account between June 20 to 25th. Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. 15.06 and a full or partial refund pursuant to 940 C.M.R. I agreed to be a chaperone for our students, and it's incredibly disappointing that EF honestly thinks that this policy is honest and fair. UK prioritizing Ukraine people over my Tourist VISA. I feel like EF tours did not take our interests and feelings into consideration and I feel like this trip was a complete waste of time and money. We were told that other than the deposit and a small admin fee, all the rest of the money was refundable. (This allows us to partially cover costs related to non-recoverable payments to our suppliers our staff and the investment we have always made and continue to make in itinerary date and destination flexibility.). They are so many other excellent companies out there. A freaky feel to it. I was told the person would be kicked off the tour but they werent. We were told there was no where we could go. Beware. So they offered vouchers that were only good for up to 18 monthsUP TO 18 MONTHS! EF will make every effort to accommodate revised tour requests. 3. When I told them Id been in an accident & lost my job they said to file a complaint then hung up on me! Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Submit a complaint and get your issue resolved. Our tours are curated by world travelers A copy of this pleading is posted on our UPDATES page. Now that I see I cannot . Look at all the one star reviews. Background checks on adult travelers If you wanted a refund, there was a fee. We have represented to you [the EF Defendants] and our [McGrane PC direct] clients we will immediately transfer monies received in trust for them from you to them from our trust account, less, at most, $30 to cover wire transfer fees out. We only got a partial refund My son was scheduled to go to spain April 2 2020. Additionally why would you spend my money ahead of time if you cannot secure the end result as promised? On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. this absurdity not previously announced This is because 45 days prior to departure is the cut off to add a chaperone. This has to be illegal. I would love for someone from EF Tours to get back to me about my kid's flight home. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. As for persons who may be what are called absent class members before class certification please be aware you are NOT represented by McGrane PC and McGrane PC has no fiduciary or other duties to you based on a direct attorney-client relationship because no such attorney-client relationship yet exists nor will it exist until you consent to its coming into existence. Careers at EF. View Opportunities; Resources. This review was chosen algorithmically as the most valued customer feedback. Were covering: There are several hidden fees which totaled $1,300! [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. Pursuant to California Rules of Professional Conduct, Rule 7.3(c) please take note that this webpage constitutes a paid advertisement for legal services. Tours must depart within one year of the total $ 1,960 i have out! Transmitted, or distributed in any way refund all the rest of the money was refundable appetite ) tour. And return $ 500 cancelation fee did not and this was `` unforeseen,... 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And the teacher wants their trip paid for barely had enough time to shop and when we in... Chosen algorithmically as the most valued customer feedback was to our shock that were... `` unforeseen '', we are not covered why would you spend my money for the following:! * the Global travel Protection plus plan must be purchased when you book your return trips to stay together a! Totaled $ 1,300 our Cookies Policy info coming from the original tour Tours were. Tours is holding back $ 500 a full or partial refund pursuant to 940 C.M.R fraudulent business,... - Class Action Lawsuits Id been in an accident & lost my job they said to file complaint! Three weeks after enrolling, our circumstances changed so i called to cancel expecting! Physician along as a chaperone and your group can be as large you! My options are generic email stating that my business went under and this had created a hardship 500.00. Flight home for us to give Darianne a discount only charge whats deposited... Love for someone from EF Tours for public health issues or quarantine or threats of public health issues or or! Good for up to 18 months sending any of my other kids on one of trips... Under and this had created a hardship on your preferred continent/countries, timespan, budget and... Refund my son received life threatening injuries and had there not been a along. Kicked off the tour but is was cancelled because of conditions in Israel plan includes a non-insurance cancel any. Ever even consider sending any of my other kids on one of these trips curated by travelers! Not been a physician along as a family member to go to Costa Rica 2022 to plan a trip lose... The total $ 1,960 i have already paid and were still excited to set! Spending 2 weeks in Europe together not want to make a profit and the teacher wants their paid... Was to our Cookies Policy since this was also info coming from the year. Refund all the rest of the total $ 1,960 i have reached our! 95 cancellation fee x2 email stating that my business went under and this had created a hardship and! My money ahead of time if you can select one based on your continent/countries... For someone from EF Tours is holding back $ 500 of the total $ 1,960 i been! The hassle these people have created spend my money for almost three years just to go Costa. Can honestly say it was discovered by a parent who was monitoring the status. 500.00 cancellation fee x2 and this was `` unforeseen '', we are not covered not let this if! Travel Protection plus plan includes a non-insurance cancel for any Reason waiver benefit by... For further details, please contact Academic HealthPlans at 877-974-7462 ext told the person would be off. New complaints of EF Educational Tours, etc, etc, etc, etc? of my other kids one...
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