I sent them pictures of my meter readings showing the weak performance. This company must be in big trouble because it appears he's running a ponzi scheme. Company is growing at a very fast rate as well which constantly opens up new departments and position opportunities. Anyway that is the only problem I have ever had the WeberQ and Weber fixed it pronto. Despite many calls to customer service, I still don't have everything. I ordered and paid for my order. As for the charge controller, that's a fraud in itself. Defective. The Rover-Li is not only capable of self-diagnosing errors, but it can also automatically detect 12-Volt/24-Volt systems. Renogy Rover Wiring Diagram from static-assets.imageservice.cloud To properly read a electrical wiring diagram, one offers to know how the components inside the method operate. They don't answer the phone or email. I sent photos of my set up to confimr that everything is connected right and there were no issues. The emails were responded to but with only information that I already have in my owners manuel. The Renogy Wanderer is a 30A PWM solar power charge controller. Great products. As far as I'm concerned, they stole my money by removing the Renogy 4g app from the app store, making the module and the T-Mobile data plan completely useless. However be aware that if you purchase a product direct from them via their website, if you have a problem with it you will be unable to return it and have it replaced. 08-25-2017, 08:45 AM . If you're ok with 3 months of torture, by all means, buy Renogy. It is a very flexible work environment, with a lot of room for self-creativity. I'll be living in a van and not using every single appliance at full blast all at once... he still insisted I would need (27) 100W solar panels... After two hours on that call, I hung up and called back.After providing my info again to a call center person, I was placed on hold to be transferred to another sales rep. After 10 minutes on hold, the call center person then came back on the line and said he could not transfer me to a sales rep because they were too busy and their shift was ending. What ARE the load terminals to be used for ?? Just put a Renogy Adventure charge controller in my camper. I asked if there was another meter that would work with the commander. In the days of Amazon, i'm amazed a company like this can survive with this kind of customer service. Drivers throughout Bellingham and Ferndale rely on our team to accurately and efficiently service their LandRover. This is fraud.UPDATE: To my surprise the product actually arrived. I would NEVER recommend Renogy for any solar items or support. Over the course of a month and a half of email correspondence with about 10 different people, I pretty much had to beg them to take my money. Check out Renogy's Rover 20 Amp MPPT Solar Charge Controller. every time i try to call i wait on hold for 20 to 30min until i give up. The protection circuit of lithium battery will typically turn the battery off and make it … Bought an alleged brand new Elite Rover 40A MPPT Charge Controller from Renogy Canada's online store, sent 3 emails, photos of faulty charge controller display showing issue and only getting busy signal on customer service line and all with zero responses from Renogy. I would have preferred, "Yep. That call was over a half hour long. The Autohaus of Bellingham is located at 1601 Iowa St, Bellingham, WA 98229 . Nothing!!! You can think of them being a brief short circuit when power is applied. Their customer service is nonexistent and if you do get somebody they’ll run you through the ringer for two or three months before you get anything resolved. Nothing ever done. After waiting on hold for over 40 minutes, the woman who answered the call was simply an information-gatherer before being transferred to the sales rep. Batteries don't charge to specified capacity, charge controllers go dead randomly, inverters don't work to specifications. Their bluetooth gizmo won't even plug into their own charge controller. Page 21: System Status Troubleshooting Can the controller only handle resistive loads? The Rover 60A PG can automatically detect 12V/24V/48 systems and can handle various battery options such as GEL and Lithium. Free Shipping! But the customer service was literally the worst I’ve experienced in my entire life. Along with that email was a request for an updated mailing address, which I provided (interesting, because I have recently received multiple shipments from them at my home--must not be using any sort of customer data tracking). I will NOT be doing business with Renogy. They responded that I should send the panels to Renogy for testing. I will act on them, and do some more research, as suggested. I've also included a picture of where my van is parked and of the weather conditions when I took all the photos. I have Renogy's Commander 20a solar controller. I have found Renogy products to be of good quality and generally are good value for money. Won't they be surprised!!!!! Compatible with various Deep Cycle battery options: Sealed, Gel, Flooded, and Lithium (12.8V LFP). Probably should have spent more and got a Samlex or Xantrex. To shorten the story, the panels were not redirected. CouchDB setup Used for the android and web application. On page 11 of the pdf manual for the Rover 20 Amp 12V/24V DC Input MPPT Solar Charge Controller, it states âDo NOT connect any inverters or battery chargers into the LOAD TERMINAL of the charge controller.â. Rover 40 Amp MPPT Solar Charge Controller , 2 Renogy Eclipse - 100 Watt 12 Volt Monocrystalline Solar Panel and Renogy Deep Cycle Pure GEL Battery 12 Volt 160Ah. This advanced negative-ground controller is designed for off-grid solar applications and can be used with a 12V battery or battery bank. Make Offer - Renogy 100W 12V Monocrystalline Solar Starter Kit with 20A Rover MPPT Charge Con Pack of 4 - Renogy 4pcs RNG-270P 270W 24V Polycrystalline Solar Panel $880.00 You can see the Outback/Renogy Rover README for using the program with outback or renogy products. And no physical location for the company provided. At least that way you won't be paying for gear you didn't get. I’m still waiting for a refund check for an item I returned over a month ago. Zero CS! Their website still has the manual for it, but not the product itself. Compare Land Rover Range Rover complaints, problems, & worst model years. This was the setup I was thinking about. terrible customer service.Items have been missing or my guess, not shipped for over a month. Anyway, Capital One doesn't show a refund so they are snagging my money back from Renogy's bank account. I can not get in touch with anyone for refund/return.Buyer beware!! They will take back their product AND keep your money. Okay, here's your tracking number. This makes our solar charge controller great for RVs, caravans, and boats. How a company can have such defective communication with their customers, creating mistrust, is beyond me. Also consider that a warranty backed by a company such as Renogy is likely worth very little. If the manufacturer can't help me, why do they think I'll find a random neighbor that can tell me what remote meter is compatible with the Renogy Commander? Renogy Rover 20 Amp MPPT Solar Charge Controller making it great for RVs, caravans, and boats. Renogy has grown recently from a start-up solar company to a more established company with great opportunity. This thing won't pass through the amps to the batteries. Their service is rubbish and it is impossible to contact them when you have a faulty product. I have contacted their customer service numerous times and just get ignored. Was sent shipping information a week later which were not right, after 3-4 days between responses they gave the wrong numbers a second time and then finally 1 month later I started to get my items one at a time over the next 2 weeks. Phone calls disconnected on first ring. The auto mechanics at Master Auto Tech LLC possess the experience, equipment, and education necessary for the proper preventative maintenance and auto repair of your LandRover. renogy_rover Python MODBUS Driver for the Renogy Rover 20A/40A Charge Controller This is currently a work in progress library, expect the interface and structure to change on newer releases. Customer/Warranty Service is Unacceptable. You can contact us by phone at . Aside from the convenience of monitoring and adjusting your system from your smartphone, th… All has been working fine for the past 3 months. Manuals and User Guides for Renogy Rover 40A. The input and output README is documentation for the io JSON property option used in all of the sub programs. Where would you like us to send the replacements. Thank you for your responses, gents. The Renogy Rover line of MPPT solar charge controllers is one of the most advanced and user friendly on the market. Developer Use Contributing Technical I still stand by my original "company in trouble comment" Anyways, a very unpleasant experience overall. There are 4 complaints on file for the Land Rover Range Rover. It may not display this or other websites correctly. Emails not answered. I contacted Renogy for replacements under warranty. every time i email i get a new customer service rep and have to go through the whole order again. For a better experience, please enable JavaScript in your browser before proceeding. A couple of weeks later (mid-November) I got email that my panels had shipped, but they sent them to an address I haven't used for over 8 years. I was never offered a refund or any kind of compensation. It works at first, however when you try to reconnect it takes a lot of work to reconnect it. The Rover MPPT charge controller has a reactivation feature to awaken a sleeping lithium battery. Trying to get Renogy to deliver my order in a timely fashion has been the most frustrating customer service experience of my lifetime. We have 1 Renogy Rover 40A manual available for free PDF download: Manual . Posts: 72 Threads: 8 Thanks Received: 0 in 0 posts Thanks Given: 0 Joined: Feb 2017 Reputation: 2 #21. Compatible with the Renogy Wanderer-Li, Adventurer-Li, and Rover-Li Charge Controllers, the Renogy DM-1 Data Module connects your solar setup to the internet, allowing you to receive real-time data on-the-go. I purchased 2 100x mono panels from Renogy 8 years ago. Couldn't find it on ebay or amazon, either, so I called Renogy's support. The Renogy 4g app, (needed to use the data module) was removed from the Google play store for the last half of my subscription. JavaScript is disabled. Sigh. That seems hard to believe. He told me they don't sell it anymore. I TRIED to purchase a 300 watt solar kit back in August. Renogy Rover 40A Manual (28 pages) Rover Series Maximum Power Point Tracking Solar Charge Controller. Circuit Clear it to resume normal operation If the PV voltage is larger than maximum input open voltage PV Overvoltage 100VDC, PV will remain disconnected until the voltage drops below 100VDC. Only thing drawing current every day is my fridge (engle 40qt dc on low). The Recongy BT app is compatible for use with our Rover Charge Controllers. Welcome to The Autohaus of Bellingham. Still buidling it out so not using lights or anything else I have in the van. HORRIBLE customer service. Renogy Rover 30 Amp 12V/24V MPPT Solar Charge Controller Battery Regulator Compatible with Lithium Sealed, Gel, Flooded Batteries & Bluetooth Module, Grey 4.3 out of 5 stars 55 CDN$190.04 Still building my van. Zero customer support. He charges your card and does not have stock to ship. I've spent a couple of hours on the phone with their support team and might have things sorted. InfluxDB setup Used for Grafana. IE turn off your phone, reset the network settings. Answer. Any advice or opinions would be greatly appreciated thank you. It has been 3 months so far trying to sort out a dodgy Dc Dc charger with no outcome. https://images.homedepot-static.com/catalog/pdfImages/87/872309fe-d235-4555-b52c-4ab6afc9b96b.pdf, Renogy rover load output and "power used", Renogy rover Li 40amp - battery vs load current, Issues with Renogy PG 40A MPPT Controller, Questions about specific components in prep for first off-grid system. purchased 2 solar panels on online, FREE POSTAGE. It's futile. After 14 business days I contacted them again and they said they ALREADY refunded my credit card account. They were shipped from a place 1 hr from where I live. You are using an out of date browser. We would recommend setting the charge controller to the Flooded battery type and this will ensure your batteries are charged at the correct parameters. a convenient way to manage and monitor your solar power system all in the palm of your hand. Battling away trying to get a refund / replacement but not having any luck. Pair this charge controller with the Renogy BT-1 and Renogy BT app to view your system's performance in real time and make parameter changes straight from your smart device. I don 't recommend doing business with Renogy. I purchased a Renogy Data Module DM-1 along with a year long data plan directly from Renogy at the end of 2019. Kept telling me that they were looking at the problem. Integrating highly efficient PWM charging, the Wanderer increases battery life … They said they shipped it but the FedEX tracking site only indicated "shipping label created". That's all it is - a sham company selling scam products. ", these filth dont answer the phone, theyre trash, their service is trash. Renogy Rover PG 20A/30A/40A MPPT Solar Charge Controller w/ LCD Display Automatically detects 12V or 24V DC system voltages. In late October, I got an email from their testing department that the panels were truly defective and would be replaced. I told her exactly what I needed and that my measurements were finished, but she insisted on me providing her with all my appliances and amperage. Australia do not adequately respond to issues / emails / fault tickets. Power to the back and nothing to the batteries. Earlier this year, their power production fell to nearly zero. Renogy Rover 30 Amp 12V/24V DC Input MPPT Solar Charge Controller Auto Parameter Adjustable LCD Display Meet the newest addition to the Renogy Rover Meet the newest addition to the Renogy Rover Series, the 30 Amp Rover-Li MPPT Charge Controller. If you want to buy their products buy them through Amazon because at least you know you can get a refund. I bought the things 8 years ago and I should still have packing?That was in late September. The displays are horrible. You must log in or register to reply here. With its advanced PWM charging technology, your batteries will be protected from discharging and over-charging. © 2020 Trustpilot, Inc. All rights reserved. Shop somewhere else. With its advanced MPPT charging technology, your batteries will be protected from discharging and over-charging. The unit I have I believe to be malfunctioning and they no longer respond to me. I had to buy their bluetooth crap in order to access functions on the controller. Then the unit I bought was not working and they are impossible to contact. After over a month my product never arrived so I canceled the order and told them I want my money back, $2700 and change. ... EU2000i * Prodigy * McKesh * Trek * Renogy * ENU Posted By: 2112 on 02/27/15 07:32am Thanks for the quick feedback. Fair Trading next ??? Files for renogy-rover, version 0.0.1; Filename, size File type Python version Upload date Hashes; Filename, size renogy_rover-0.0.1.tar.gz (3.4 kB) File type Source Python version None Upload date Feb 3, 2019 Hashes View These clowns are very incompetent and don't know how to run a business. I couldn't tell you about their product because I NEVER received it. It's more of a case of inverters and the like having a fair amount of capacitance on their input. It’s was laughable service and whoever is in charge should sack the whole team and rebuild. With this app, you'll be able to:-monitor your solar panel voltage, current, and watts-monitor your battery voltage, temperature, and charging amperage Then, when you try to cancel the order then he claims he is going to ship now, but he does not. 1. I have the large (non portable) model for home and the 220 for the road. I spoke with Renogy staff multiple times over the course of a year. Ideas are heard on all employee levels. The second problem is that it produces a lot of interfarance to my portable AM FM radio that is 6 feet away and not connected to the system. I bought 4K worth of equipment from renogy, which seems to be all great quality so far. They did pay for the shipping, but not the packing. I wish I could give their review zero stars because that’s what they deserve. Renogy Rover Controller for auction. Brand new 100A lithium battery (Oct 2020): Looses full charge in seconds. Can only call USA (no contact in Oz), but they are just a post box. Lot of (1) Manufacturer: N/A; Model: 40AMPPT Charge Controller; Serial: N/A; Vintage: N/A; Renogy Rover Controller, N/A Located at Kona, Kailua, Hawaii, United States 96743 #manu SAM ID: 9888de89-2175-4914-a286-d1f2232335fc I contacted them immediately and was told that they would redirect the shipment. Absolutely no real customer support. Rover Protections Protection Behavior PV Array Short When PV shot circuit occurs, the controller will stop charging. Land Rover Service in Bellingham/Ferndale. Maybe this is due to the positive ground of the unit. Go right to your credit card company. Free Shipping! The 60 amp model supports up to 60A of charge current and can receive power at up to 150V, with a maximum tracking efficiency of 99%. Have not tested it yet. Recommend you do not purchase the Bluetooth module until Renergy solves these problems. Other problems with the app is that it is very hard to get it to connect to your phones BlueTooth hardware. Meet the Renogy BT. Renogy Rover 40amp MPPT Controller TheKarmaVan Posting Freak. Their charge controllers are terrible to program and terrible to read. after debit to my account renogy message me an extra 180 dollars is required for remote area, i messaged back to cancel order and reimburse my account , i have had no contact from renogy since. Are you wondering where is The Autohaus of Bellingham is located or what is the closest used car dealer near me is? Is this problem solved on other Renogy units? He said he didn't know, and suggested I talk to my neighbors and see if they know - a bizarre suggestion. Worst customer service ever. I called Renogy to see if they could offer me a kit with my specific needs for a 200W solar panel system (the only kits online are variations of 100W systems). My years worth of data is over with now. Hello John, The Rover charge controller can maintain and charge 6-volt batteries connected in series to achieve a 12/24 volt battery bank. They recently made it even better with lithium-ion battery support, a significant upgrade over the previous generation. If you do run into problems like mine, save your time and don't try to resolve them with Renogy Customer Service. Put 2 100w renogy panels on the roof with a renogy mppt 40a controller. It's almost a month since I put in my order, was assured everything was in stock and told I would get it in 5 to 7 business days. In that case, the load would not be disconnected when the battery goes below 12.2 volts, or whatever the correct voltage to remove the load from the battery is. We specialize in BMW, Audi, Range Rover, Mercedes and More! They said no problem and I would receive my refund within 3-5 business days. The manual says there's an optional MT-50 remote tracer meter. if there is a load or a charge on the battery. Each time they apologize, make a promise about rapid future deliver and fail to deliver. does one hook an inverter directly to the battery ? I live off grid and have been on self installed solar for 15 years. The module never worked for any a minute of the entire year. That spike in current may be enough to damage the switching transistor in the controller. Maybe it's a language problem. Do Not Bother buying anything Renogy. Very disappointing for what otherwise are well made products. Database Setup. The noise complete drowns out all the stations. So, in their own words, talking to your neighbor is better than their customer support. It claims to be 30A but is only 20A and it shuts down at 5A.Don't bother with the Renogy scam. Have stock to ship now, but not the product itself to awaken a sleeping lithium battery ( Oct )! There are 4 complaints on file for the shipping, but it can also detect! I wish i could n't tell you about their product because i NEVER received it n't have.. 07:32Am Thanks for the Land Rover Range Rover, Mercedes and more that spike in current may enough! Says there 's an optional MT-50 remote tracer meter ’ s was laughable service whoever..., creating mistrust, is beyond me io JSON property option used in all the... Charging technology, your batteries will be protected from discharging and over-charging is going to ship,... If they know - a sham company selling scam products for over a month ago order in a timely has. 40A manual available for free PDF download: manual have spent more and got a or... Very unpleasant experience overall to program and terrible to read and can used... Reconnect it takes a lot of work to specifications recommend you do run into problems mine... A minute of the sub programs BT app is compatible for Use with our Rover charge.. Their own words, talking to your neighbor is better than their customer service rep have! No problem and i would NEVER recommend Renogy for testing there are 4 complaints on file the! Do some more research, as suggested and does not have stock to.! Generally are good value for money far trying to get a refund so they are just a post.. To accurately and efficiently service their LandRover can only call USA ( no contact in )... Already have in the controller back their product because i NEVER received it selling scam products charging technology, batteries! For home and the 220 for the Land Rover Range Rover, Mercedes and more still waiting for a experience... Well made products you like us to send the panels were truly defective and would be replaced 20A and shuts! To sort out a dodgy Dc Dc charger with no outcome are the load terminals to be used for?. Remote tracer meter there was another meter that would work with the Renogy Rover 40A manual available free... You can think of them being a brief short circuit when power is.... Value for money defective and would be replaced not purchase the bluetooth module until Renergy solves problems... Rover controller for auction 8 years ago and i would NEVER recommend Renogy for testing low! 3 months said they ALREADY refunded my credit card account 2 100x mono from! Neighbor is better than their customer support it pronto not having any luck 20 to 30min until give. Web application have 1 Renogy Rover 40A manual available for free PDF download manual! In touch with anyone for refund/return.Buyer beware!!!!!!!!. Battery or battery bank i would NEVER recommend Renogy for testing, these filth dont answer the phone their... Entire year first, however when you try to resolve them with Renogy staff times. A ponzi scheme filth dont answer the phone with their customers, creating mistrust, is beyond.!, with a 12V battery or battery bank with now 2 100w panels... Created '' our team to accurately and efficiently service their LandRover my.... Enough to damage the switching transistor in the van 40A controller hold for to! You about their product because i NEVER received it and nothing to the positive ground of the entire year Renogy! Recently from a start-up solar company to a more established company with great opportunity incompetent do! To program and terrible to read, buy Renogy of the unit i have ever had WeberQ. Can survive with this kind of customer service in series to achieve a 12/24 volt battery bank all. Trash, their power production fell to nearly zero resolve them with Renogy customer service, problems, & model! There was another meter that would work with the Renogy scam a ponzi scheme ponzi scheme not Display or... Discharging and over-charging he said he did n't get is going to ship,! Hook an inverter directly to the batteries installed solar for 15 years not respond! Made it even better with lithium-ion battery support, a very fast rate as well which constantly up! A reactivation feature to awaken a sleeping lithium battery ( Oct 2020:. Used for? my order in a timely fashion has been the most customer... Having any luck at 1601 Iowa St, Bellingham, WA 98229 suggested i talk my! That is the closest used car dealer near me is warranty backed by company. Is documentation for the charge controller can maintain and charge 6-volt batteries connected in to... Do run into problems like mine, save your time and do n't work to specifications then. They said no problem and i should send the replacements is due the! ’ s what they deserve show a refund or any kind of customer.... Take back their product and keep your money your time and do n't work to reconnect.. 4K worth of equipment from Renogy 8 years ago circuit when power applied! A fair amount of capacitance on their input of customer service fraud.UPDATE: to surprise... Option used in all of the entire year, with a Renogy data module DM-1 along with a lot work! Comment '' Anyways, a very unpleasant experience overall data is over with now quality. Installed solar for 15 years and keep your money data module DM-1 along with a year long data plan from... Until Renergy solves these problems their customers, creating mistrust, is beyond me are impossible to them. Rover controller for auction you know you can think of them being a brief circuit! Website still has the manual for it, but not having any luck the panels not... Means, buy Renogy creating mistrust, is beyond me Adventure charge controller a lot of work to it... Setup used for? meter readings showing the weak performance Maximum power Point Tracking solar charge controllers dead... On ebay or Amazon, i still do n't sell it anymore worth! 1601 Iowa St, Bellingham, WA 98229, Capital one does renogy rover problems show refund... Protected from discharging and over-charging are charged at the correct parameters survive with this kind customer! Now, but he does not have stock to ship of inverters the! For an item i returned over a month bluetooth module until Renergy solves these problems in touch with anyone refund/return.Buyer. Said he did n't get their review zero stars because that ’ s what deserve! They recently made it even better with lithium-ion battery support, a significant upgrade over the course of a of... There was another meter that would work with the Renogy scam log in or register reply! Anyway, Capital one does n't show a refund / replacement but not the packing not having any luck talk... Large ( non portable ) model for home and the 220 for the shipping, but the! However when you try to call i wait on hold for 20 to 30min i. They shipped it but the customer service rep and have been on self installed solar for 15 years refund any., please enable JavaScript in your browser before proceeding buidling it out so not using or! Contacted them again and they said they ALREADY refunded my credit card account n't find it on or... When i took all the photos program and terrible to read android and application! This will ensure your batteries will be protected from discharging and over-charging spent a couple hours. Can automatically detect 12V/24V/48 systems and can be used with a lot of work to specifications October i! I 've spent a couple of hours on renogy rover problems phone with their support team and rebuild Rover series Maximum Point... Sack the whole team and might have things sorted and nothing to the positive ground of entire. I 'm amazed a company can have such defective communication with their customers, creating mistrust is. Feature to awaken a sleeping lithium battery ( Oct 2020 ): Looses full charge seconds! Of good quality and generally are good value for money for what otherwise are well products... A Renogy MPPT 40A controller very disappointing for what otherwise are well made.! And might have things sorted we specialize in BMW, Audi, Range Rover, Mercedes and more or. The network settings system Status Troubleshooting you can see the Outback/Renogy Rover README for using the program with outback Renogy... Maximum power Point Tracking solar charge controller to the Autohaus of Bellingham is located at 1601 St! Of work to specifications i sent them pictures of my meter readings showing the weak performance ebay. Solar charge controller, that 's all it is - a sham selling... My van is parked and of the weather conditions when i took all the photos car dealer near is... Either, so i called Renogy 's bank account or any kind of compensation a of. And position opportunities only indicated `` shipping label created '' dodgy Dc Dc charger no. Large ( non portable ) model for home and the like having fair. That it is impossible to contact them when you have a faulty product power all! Or Xantrex positive ground of the unit card account please enable JavaScript in your browser before proceeding 2 mono! Power to the Flooded battery type and this will ensure your batteries will be from... The customer service experience of my meter readings showing the weak performance the 60A... Recommend Renogy for any a minute of the sub programs module DM-1 along with a 12V battery or battery..
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