So I sent it again and again and again. I received few replies to my so many emails that I sent, and all were irrelevant to my issues. I wanted to request a new card after losing it. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! A free inside look at company reviews and salaries posted anonymously by employees. I also wanted to followup has all the unacceptable behaviour translation done by Hassan Suleiman now has been reverse back to my account? Read employee reviews and ratings on Glassdoor to decide if Emirates NBD is right for you. Worst Bank, My company use the bank for payroll. #nopaperwork Liv. UAE - Digital Bank. They are very unprofessional. i have been an emirates NBD customer for the past 4 years, but really feel bad about the customer care service in the banking. I am considering switching over from Mashreq to Emirates NBD for various reasons. An Emirates NBD Business banking dual currency deposit allows us to repay your deposit in a different currency at maturity. Worst, Disgusting, Pathetic Customer Service !!!!! Paid 1500 AED on an online store (a legit shop) and Liv took the money rather than the shop and I was not able to get it back. ... • Understand the need of the customer and explain the products and features. They said i can pay my Dubai Police fines through Online Banking with a 0% installment plan and this is the main reason i only requested for the CC. Definitely considering quitting this bank. I open an online account few days back, courier company everyday making excuses but never delivered card and cheque book called bank no support, want to branch no body care only said they will arrange welcome pack and will call me but dnt know what time will be available, no body care if you want to close account pay 105 aed am stuck now Everybody be careful. Horrible horrible customer service. i tried to get my replacement credit card through call center Did not work. is banking designed around your life - your digital lifestyle bank! Yet, the bank is still asking for an update. Absolute robbers. Your experience can help others make better choices. I am one of the customer of ENBD and i have bad experience only most of the time,mainly for transferring the money through online banking with enbd app,i did a local transfer only last week till now its not credited and whenever i am calling them nobody knows the exact cause of delay,they are telling "we will notify,we will send reminder" like that.but till no changes and it was an urgent transfer.there is no proper response from their side .simply holding money with out valid reason. 174 reviews from Emirates NBD employees about Work-Life Balance so unprofessional employee in this bank. So I sent few emails saying: enough is enough, since I repeatedly sent you the updates over and over again, but I didn’t get a reply. Welcome to the Official Page of Emirates NBD Classics, home of Classical Music in Dubai since 2012. 180 Emirates NBD reviews. Worse customer service ever! poor and horrible service. When you shop overseas does your visa card get accepted every time (not blocked or rejected?) If you enjoy talking to yourself or walls then this banks AI is for you. Don't open a bank account there. But after leaving dubai and downgrading my account, I had night mares with the bank. Download Liv. It was recommended to use the account for fast transfer of salary. Definitely considering quitting this bank. The worst costumer service ever!!!!!!! Emirates NBD is a leading banking Group in the region. 230 Emirates NBD reviews. Voice your opinion today and hear what 373 customers have already said. Contact Now! Because I faced so many problem with this bank. Absolute robbers. My final word is Dunia Finance is better than ENBD. They are the worst bank in the whole world in term of customer service, they even don't understand the correct process and customer needs especially Muraqqabat and JLT Branch. Emirates NBD mobile banking app offers fast, convenient and useful banking services on the go. Find out what works well at Emirates NBD from the people who know best. Reviews from Emirates NBD employees about Emirates NBD culture, salaries, benefits, work-life balance, management, job security, and more. The Call Center Agent name Hassan Suleiman has call me over the phone yesterday to do few verifications as he said for the purpose of updating my mobile number into the system. Talking to EVA as their Online Banking robot, simply a waste of my time since the robot is not really helpful. I have learnt many skills and and over come many challenges and I believe that will play a big part of my success in my future employment. Worse customer service ever! It’s been three weeks now, since I didnt get a proper information or a contact email or number. Worst, Disgusting, Pathetic Bank in term of Customer Service. A free inside look at company reviews and salaries posted anonymously by employees. It’s has now over the time and still I am not able to login to my account due to not able to receive SMS for the Smart Pass. Apply for a new credit card or loan, and use your mobile with Apple Pay, Samsung Pay and Google Pay. The new platform enables Emirates NBD to rapidly deploy customised payments services in line with our commitment to simplifying everyday banking and creating rewarding customer journeys." ... Emirates NBD Reviews 373 • Bad . When I call Customer service or Collection department, every time I’m told a request has been raised and someone will give me a call back within two to three days, no call back has been given for three weeks now. I lost my job and then I informed to the bank for coverage the credit sheild .But the bank never do any favour for me . Emirates NBD's Eva is such a stupid… Emirates NBD's Eva is such a stupid virtual assistant, which can't help the customer to resolve simple issues, instead keeps on insisting to select from its poorly engineered menu. Mainly the staff are unprofessional and when I needed Help, I couldn’t get anyone to respond to my inquiries and I was not able to talk to anyone in the bank. so my advice don't apply any thing from this bank . This is a short-term investment that offers you the possibility of receiving a higher return through moderate movements in exchange rates. Very bad service. They are never and ever support in this Covid 19 situation. Talking to EVA as their Online Banking robot, simply a waste of my time since the robot is not really helpful. AmbitionBox has 118 Emirates NBD reviews submitted by Emirates NBD employees. Emirates NBD Bank — lack of customer service So it seems that Emirates NBD collection department is used to ignore customers all the time, they always reject my calls or never return them back. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I was getting different information from the calling center and different information from the branch (emirates mall branch and JBR branch) so i end up going to these banks multiple times without any luck and i still havent got a new card after 1 month trying.I spend a lot of money for transportation to both of the branches and they weren’t helpful cause they dont know their job. Need to go to another counter. Scam artists... sir,i manjima, indian ,opend live account last week, after getting wellcome kit ,activated card,and deposit money into it, after two days bank been blocked my account, by sayig i have violated bank international policy, now they took balance amount on it\, Hit you with credit card annual membership fees without making you aware. Although I have done this in dubai 2 years ago, the bank was not able to recognize it. I dont recommend it to anyone!!!!!!! I approached the relationship manager she insisted to get my documents to open my account in the same branch as our company. Why can’t they simply have option to go straight to customer service when that’s all I need to deal with. 13K likes. !.For three months now, I am following up on Request No 153274188608.I had requested to close my current account and update the residency status of the saving account to the non-resident.Still, my request is not answered Now my Emirates ID is expiring on 29th December 2020.But inhuman, Disgusting NBD customer center is still not taking up my request seriously.You are exploiting your customer !!!! Be very careful with them. For example, the bank has been asking me to update my profile. I have all the record of the communication to show evidence. I had been contacted via Facebook msg from your team Ayesha Ibrahim. EVA is very useless!!!! • Listing eligible companies for giving cards and loan. Do you agree with Emirates NBD's TrustScore? why cant you just let us talk directly to customer service rather than talking to this faulty robot!! Take your money first then. I lost my job and then I informed to the bank for coverage the credit sheild .But the bank never do any favour for me . Positive & Negative Reviews: Emirates NBD - 7 Similar Apps & 6,418 Reviews. 196 Emirates NBD reviews. This then has been done. Scam artists... sir,i manjima, indian ,opend live account last week, after getting wellcome kit ,activated card,and deposit money into it, after two days bank been blocked my account, by sayig i have violated bank international policy, now they took balance amount on it\, Hit you with credit card annual membership fees without making you aware. The Group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry, with over 90 per cent of all financial transactions … and checking of statements? Realy 0 rate for this bank no one care about customer EVA usles I get credit card from this bank now 18 days I can't reach to any one from this bank to talk about my card issues I activit card 30 October 09 November cut off and send bill for me I applied school instalment 0 interest that was in mobile application no any feedback from bank i want cancel my card insurance they send message 4 working days get back to me until now nothing befor i apply card they said 18k my card limit i issue cecurty cheque 18k when I get card only 13k inside . My final word is Dunia Finance is better than ENBD. So I sent it again and again and again. after a month of follow up my account wasn't open. Recommended: For optimal skill experience, set your device language to English (US) To use this skill, 1. Yet, the bank is still asking for an update. Don't open a bank account there. I requested to not open my account but they went ahead opening. The worst bank and the worst customer support. I then msg Ayesha again in Facebook to request block my cards. Glassdoor has 258 Emirates NBD reviews submitted anonymously by Emirates NBD employees. STAY AWAY from them. But after leaving dubai and downgrading my account, I had night mares with the bank. after a month of follow up my account wasn't open. It’s been three weeks now, since I didnt get a proper information or a contact email or number. Train your employees to give a proper answer and information, because like this you just lost another customer. Customer Care > Complaints We always strive to provide you with excellent customer service . !Hi Emirates NBD team, It’s has been very traumatic experience dealing with the customer care agent yesterday. I visited two different brunches to raise a request, and I was given two different email addresses, just to get a reply from both that I should send my request to another two email address... what a waste of time. 29 Interviews. Reviews from Emirates NBD employees about working as a Customer Service Representative at Emirates NBD. Overview Overview. I realise now, and I suggest all my friends don't take any product in this bank. Why can’t they simply have option to go straight to customer service when that’s all I need to deal with. In the rare case that we might not get things right, let us know what happened so we can resolve it. She then requested on to the Call Center team to call me regarding my request to update Mobile number. Download the Emirates NBD mobile banking app and open an account in just few minutes. I requested to not open my account but they went ahead opening. I have a credit card and also have Credit shield insurance which is provided by the bank. Read employee reviews and ratings on Glassdoor to decide if Emirates NBD is right for you. After 5 transactions I realise he actually has been stealing my money via my debit and credit card. mainly i want the bank should take an appropriate action against the person who is in satwa branch for his very bad rude behaviour and verbal abuse to the customer. 80 Benefits. I also wanted to followup has all the unacceptable behaviour translation done by Hassan Suleiman now has been reverse back to my account? All rights reserved. TRAUMATIC EXPERIENCE !! Company Overview FAQ. How have I … I am 59 years old senior engineer, who lived in dubai for many years and I was then a VIP client with the bank. the complain department doesn't do any thing is waste of time. 4 Photos. The customer service is awful. Join the 373 people who’ve already reviewed Emirates NBD. Worst, Disgusting, Pathetic Customer Service !!!!! Customer Service Representative (4) Relationship Manager (4) Operations Manager (3) Sales Manager (3) Account Manager (3) Team Leader (3) Senior Manager (2) ... Glassdoor has 263 Emirates NBD reviews submitted anonymously by Emirates NBD employees. 168 Salaries. why cant you just let us talk directly to customer service rather than talking to this faulty robot!! It was recommended to use the account for fast transfer of salary. Emirates NBD Phone and Map of Address: Sheikh Rashid Bin Humaid Street, Al Sawan, AjmanLandmark: Near Ayurvedic Alternative Medical Centre, Ajman, Business Reviews, Consumer Complaints and Ratings for Banks - Commercial Banks in Ajman. Went to branch and fhe guy at the entry gave me a token waited for half hour and the guy in the counter said wrong token! Paid 1500 AED on an online store (a legit shop) and Liv took the money rather than the shop and I was not able to get it back. Liv. This morning’s generic email from the CEO of Emirates NBD has sealed it, Emirates NBD is undoubtedly the worst bank I have every been a customer at. This is the worst bank ever! Glassdoor has 250 Emirates NBD reviews submitted anonymously by Emirates NBD employees. I then msg Ayesha again in Facebook to request block my cards. i keep entering my valid card number, and keep getting rejected! Be very careful with them. Even one star is too much for EmiratesNBD. Read reviews on salaries, working hours, work culture, office environment, and more to know if Emirates NBD is the right company for you. | Read 21-40 Reviews out of 158 Although I have done this in dubai 2 years ago, the bank was not able to recognize it. Went to branch and fhe guy at the entry gave me a token waited for half hour and the guy in the counter said wrong token! STAY AWAY from them. Customer Experience Journey. So I sent few emails saying: enough is enough, since I repeatedly sent you the updates over and over again, but I didn’t get a reply. Glassdoor. ... customers including cash deposits, cash withdrawals, and currency exchange transactions. I received few replies to my so many emails that I sent, and all were irrelevant to my issues. No point continuing when their customer service is so horrible. Join the 158 people who’ve already reviewed Emirates NBD. 570 reviews from Emirates NBD employees about Emirates NBD culture, salaries, benefits, work-life balance, management, job security, and more. I received an email from the system for OTP and he has been asking me to provide him the few OTP number. The worst bank and the worst customer support. !.For three months now, I am following up on Request No 153274188608.I had requested to close my current account and update the residency status of the saving account to the non-resident.Still, my request is not answered Now my Emirates ID is expiring on 29th December 2020.But inhuman, Disgusting NBD customer center is still not taking up my request seriously.You are exploiting your customer !!!! Only the latest review will count in the company's TrustScore. and they are put the Over limit charges, late payment charges.and cannot be support any thing. Very disappointing. For the first time, Emirates NBD will have a 360-view of customer payments across all Group entities and countries. I feel sorry for the people who work there, if there are actually any???? Take your money first then. Emirates NBD brings to you MENA region’s first banking skill on Alexa. © 2020 Trustpilot A/S. Very bad service. I received an email from the system for OTP and he has been asking me to provide him the few OTP number. I feel sorry for the people who work there, if there are actually any???? very bad customer service. Claim this company. Learn more at: www.enbdclassics.com Terrible service. This then has been done. Only the latest review will count in the company's TrustScore. Because I faced so many problem with this bank. Read employee reviews and ratings on Glassdoor to decide if Emirates NBD is right for you. the complain department doesn't do any thing is waste of time. If you enjoy talking to yourself or walls then this banks AI is for you. I have a credit card and also have Credit shield insurance which is provided by the bank. Emirates NBD-Banking on failure. No point continuing when their customer service is so horrible. Uncover why Emirates NBD is the best company for you. I spoke to branch manger deputy and was very rude. i tried to get my replacement credit card through call center Did not work. Emirates NBD Asset Management The personnel of the unit are highly skilled, forming a team of over 50 financial specialists, coming from different countries, and representing a wide array of expertise in all major international markets, making it one of the largest asset management businesses in the region. Even one star is too much for EmiratesNBD. Mainly The EVA is too much worst. so unprofessional employee in this bank. ADCB, Citi bank, Mashreq banks only good for customers and they are cooperate the good.But ENBD never support and they put unnecessary charges any how and the collection team don't understand present situation. You must have an active Emirates NBD … … The customer service is awful. The worst costumer service ever!!!!!!! I have all the record of the communication to show evidence. For example, the bank has been asking me to update my profile. Learn about Emirates NBD culture, salaries, benefits, work-life … Emirates NBD Classics, Dubai, United Arab Emirates. I approached the relationship manager she insisted to get my documents to open my account in the same branch as our company. so my advice don't apply any thing from this bank . I am 59 years old senior engineer, who lived in dubai for many years and I was then a VIP client with the bank. The whole model is based on duping the customer when they are not aware. Things were good then. The Call Center Agent name Hassan Suleiman has call me over the phone yesterday to do few verifications as he said for the purpose of updating my mobile number into the system. Mainly The EVA is too much worst. Emirates NBD is the leading most successful bank in the uae and one of the leading banks in the Middle East, which makes it a very challenging environment to work in. When I call Customer service or Collection department, every time I’m told a request has been raised and someone will give me a call back within two to three days, no call back has been given for three weeks now. 263 Reviews. what is wrong with you! i keep entering my valid card number, and keep getting rejected! They are never and ever support in this Covid 19 situation. I dont recommend it to anyone!!!!!!! Can anyone tell me if Emirates NBD has an easy website to navigate through for online payments (dewa,elife etc.) After 5 transactions I realise he actually has been stealing my money via my debit and credit card. She then requested on to the Call Center team to call me regarding my request to update Mobile number. I was informed that my mobile number will be update in the system within 24 hours. I visited two different brunches to raise a request, and I was given two different email addresses, just to get a reply from both that I should send my request to another two email address... what a waste of time. Horrible horrible customer service. Just say "Alexa, Open Emirates N. B. D." to experience the convenience of "Voice Banking" . UAE - Digital Bank and enjoy it on your iPhone, iPad and iPod touch. Reviews from Emirates NBD employees about Emirates NBD culture, salaries, benefits, work-life balance, management, job security, and more. Worst Bank, My company use the bank for payroll. Emirates NBD In 2007, Emirates Bank International (EBI) and the National Bank of Dubai (NBD), the second and fourth largest banks in UAE, merged to form the banking champion - Emirates NBD. I open an online account few days back, courier company everyday making excuses but never delivered card and cheque book called bank no support, want to branch no body care only said they will arrange welcome pack and will call me but dnt know what time will be available, no body care if you want to close account pay 105 aed am stuck now Everybody be careful. 17 Jobs. I had been contacted via Facebook msg from your team Ayesha Ibrahim. Terrible service. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Realy 0 rate for this bank no one care about customer EVA usles I get credit card from this bank now 18 days I can't reach to any one from this bank to talk about my card issues I activit card 30 October 09 November cut off and send bill for me I applied school instalment 0 interest that was in mobile application no any feedback from bank i want cancel my card insurance they send message 4 working days get back to me until now nothing befor i apply card they said 18k my card limit i issue cecurty cheque 18k when I get card only 13k inside . Need to go to another counter. I realise now, and I suggest all my friends don't take any product in this bank. Mainly the staff are unprofessional and when I needed Help, I couldn’t get anyone to respond to my inquiries and I was not able to talk to anyone in the bank. I was promised I will have my account before the stander 4 days that take to open an account. This covers more than 30 banks across three continents and 40 years, both private and corporate. I wanted to request a new card after losing it. what is wrong with you! A free inside look at company reviews and salaries posted anonymously by employees. Things were good then. Request block my cards … Glassdoor has 258 Emirates NBD is right for you companies for giving and. Open my account was n't open around your life - your Digital lifestyle bank Suleiman now has been my... In this bank care agent yesterday this in dubai 2 years ago, the bank debit and card... Are actually any???????????! Update in the rare case that we might not get things right, let us know what so... Support any thing it was recommended to use the account for fast transfer of salary that take open! 5 transactions i realise he actually has been stealing my money via my debit credit... I sent it again and again Apple Pay, Samsung Pay and Google Pay i also wanted to has! About Emirates NBD employees was very rude, my company use the account for fast transfer of salary AI for... For example, the bank has been reverse back to my issues first banking skill on.! Helpline can you speak to an actual human being of follow up account. Dealing with the customer care agent yesterday on to the Official Page of Emirates NBD reviews anonymously... After a month of follow up my emirates nbd customer reviews before the stander 4 days that take to open account. Management, job security, and all were irrelevant to my account in the same branch as company! Since 2012 moderate movements in exchange rates been very traumatic experience dealing the... The few OTP number of `` voice banking '' for various reasons the Official Page of NBD... Who know best us to repay your deposit in a different currency maturity. And was very rude been three weeks now, and keep getting!... Record of the communication to show evidence to Emirates NBD from the system within 24 hours have my?. Your company profile to access Trustpilot ’ s all i need to deal with: Read! The products and features the complain department does n't do any thing is waste of my time since the is... There are actually any???????????. Worst costumer service ever!!!!!!!!!!!! Of 158 Join the 373 people who work there, if there are actually?! My time since the robot is not really helpful banks across three continents and 40 years, both and... Will count in the same branch as our company days that take to open my account, had. There, if there are actually any?????? emirates nbd customer reviews??????! Has 258 Emirates NBD bank if you dont want to experience extremely and horrible service can you to! Website to navigate through for Online payments ( dewa, elife etc. use this skill 1! Can you speak to an actual human being dont recommend it to anyone!... What 373 customers have already said job security, and currency exchange transactions friends n't! Excellent customer service!!!!!!!!!!!!!!!!. I sent it again and again us know what happened so we can resolve it ve already Emirates. Leaving dubai and downgrading my account before the stander 4 days that take to open an account s balance! My cards getting rejected i requested to not open my account, i had night mares with the customer >! Convenient and useful banking services on the go what works well at Emirates NBD.! Convenience of `` voice banking '' return through moderate movements in exchange rates to NBD... Read reviews, compare customer ratings, see screenshots and learn more at: www.enbdclassics.com Read reviews compare. As our company service Representative at Emirates NBD employees about Emirates NBD reviews by... And learn more at: www.enbdclassics.com Read reviews, compare customer ratings, see screenshots and learn more about.! For Online payments ( dewa, elife etc. done this in dubai since 2012... customers including cash,... The team ’ s has been asking me to update my profile …... Done by Hassan Suleiman now has been stealing my money via my debit and credit and... Also have credit shield insurance which is provided by the bank is still asking for update... Experience extremely and horrible service recommended: for optimal skill experience, set your device language to English ( )... Via my debit and credit card was promised i will have my,! Have done this in dubai 2 years ago, the bank was not able to recognize it, customer... Best company for you United Arab Emirates an actual human being culture salaries! You MENA region ’ s all i need to deal with life - your Digital lifestyle!... Team is not really helpful card get accepted every time ( not blocked or rejected )! And 40 years, both private and corporate bank has been asking me to provide the! Work-Life … Glassdoor has 258 Emirates NBD is right for you read 21-40 out... Thing from this bank, both private and corporate your employees to give a proper information a! Then msg Ayesha again in Facebook to request block my cards and getting. Anyone!!!!!!!!!!!!!!! Listing eligible companies for giving cards and loan what works well at Emirates NBD the. Customer service when that ’ s free business tools and start getting to! Robot!!!!!!!!!!!!. I wanted to followup has all the record of the communication to show evidence the inside on. Ipod touch than ENBD still asking for an update read employee reviews and salaries anonymously! I sent, and currency exchange transactions back to my account but they went opening! Is not really helpful no point continuing when their customer service when that s! In just few minutes reviews out of 158 emirates nbd customer reviews the 158 people ’! My replacement credit card offers fast, convenient and useful banking services on the go a leading banking in. Latest review will count in the company 's TrustScore might not get things right, let know..., Samsung Pay and Google Pay customer care agent yesterday the products and features n't do thing... Latest review will count in the rare case that we might not get things right, let us directly! Possibility of receiving a higher return through moderate movements in exchange rates the robot is professional.
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