(GMT -05:00, United States of America local time) SJ5/SJ4 main unit will be off automatically after update has completed (finish). On a regular basis (when set on optical 1) the sound cuts out and "DD - Answered by a verified TV Technician We use cookies to give you … During loud moments it seemed like loud noises were being compressed despite auto-volume and DRC not being activated. Amp to Subwoofer - Phone/RCA Cable - connected by the SubWoofer signgle output socket from the back of the amp from the 6.1 Pre-amp section - this configuration is in accordance with the set-up guide book. Prepare SJ4/SJ5 update binaries. (This is after resetting after the update, switching to ASC mode, and everything else). I have a Vizio Sound Bar VSB210WS and it’s great. While operating your LG sound bar whether listening to music or viewing movies there is nothing more annoying than sound cutting in and out every now and then. 2. With 420 watts total power, it packs an impressive punch while delivering immersive audio from the wireless surround speakers, which add the premium cinema experience of dedicated rear channels, with wireless … It would cut out for maybe 10-20 seconds and then come back. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Unplug system, hold power button … Verify whether USB function is or not by VFD(SJ5Y) or LED(SJ4Y). Thanks for letting me know I am not the only one with this frustration. Occasionally I’ll surf my iPhone while watching TV (about 10’ away) and it makes no difference. Why were you dissatisfied with the usefulness of this information? Does the sub cut out when using the internal app on the TV also or does it only happen when using the external devices? Press Function key to change function to USB. Thanks for the update. (ASC mode can sound a bit flat at times compared to Movie and Bass Blast; however, perhaps some calibration to the treble/bass adjustments may fix some of that? It rendered the system essentially useless. I'm not sure why this helped, but assuming there's a transmitter on the back of the soundbar. I just purchased an LG OLED C9 TV and SL8YG sound bar with woofer. When the volume is turned up to around 18 on Movie mode the sub would occasionally cut out more often. After all connections and settings have been verified, turn on the subwoofer. JavaScript appears to be disabled in your browser. LG customer service recommended essentially a reboot. I'm on my 2ND one now after trying everything online then taking it back to best buy thinking they sold me a used returned one. The subwoofer was sitting on the floor about 1 foot to the left of the tv stand. I moved … OUND BAR AUDIO CUTS IN & OUT INTERMITTENTLY. I have a LG sound bar with a bluetooth subwoofer. Then trued to start up again for a couple of minutes before completely shutting off. When the LED lights up in red after turning on the audio device, the link or the connection between the unit and the subwoofer may not be … i have a LG sound bar SJ4Y with the Wireless rear speakers and the sound keeps cutting off and on! All Rights Reserved, Please format USB memory before update (FAT32 file system), Verify whether USB function is or not by VFD (SJ5) or proper LED lit (SJ4), SJ4 : Check whether function LED blinks one by one in the right direction. Select the LG TV function by pressing F repeatedly. Your PC audio should be set to 2.0 If you set it to 2.1 or 5.1 you won't get any bass from the sub since the PC thinks you have a sub connected to the orange sub/center audio output jack and is removing the bass from the stereo output to … Are you experiencing the same audio cutting out dilemma? The TV is connected to my wireless router @ 5Ghz but I still experienced sound drops / interruptions with soundbar about every 30 minutes. The Bottom Line The LG SH7B proves how far affordable sound bar/wireless subwoofer systems have come, and sounds equally credible with movies and music. On the remote control, press the SW + (subwoofer volume) or Bass button to turn up the volume of the subwoofer. So I switched back to ASC (there was way too much of a dramatic shift in loudness with Bass Blast). Can you try connecting via the sound bar optical to see if the problem continues there. Apart from its length, it also stands out for its flat profile, only 3.8 cm high, and also for its depth of 22.4 cm nothing more and nothing less. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). I've been having the constant cutting out as many other have, where the sub/system seems to cut out briefly every few minutes. Share your thoughts about the experience. I have everything at default 0 now). The LG is connected to the PC by the green analog audio output. - The green LED on the rear of the wireless Green The connection is completed. < USB port to accommodate software update installation >, ※ SJ4 : Check whether function LED blinks one by one in the right direction. Literally every few seconds the bass cuts out for a second or more. I am suffering with the exact same problem and there seems to be no logic about it. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. Pinterest To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). No, there aren’t any other Bluetooth devices around the soundbar. Check the volume level on the subwoofer and receiver or amplifier before sending any audio input. connection LED indicator of wireless subwoofer LED Color Status Green Attempting to make (Blink) connection. SJ5Y then scroll down to MICOM update *.zip file. Visit for details. Thing 1, updated my Samsung Smart TV to latest firmware which just came out. My setup: My soundbar sits on the very front edge of my tv stand, with my tv (LG OLED 65 C8) behind the soundbar on the stand. I will have it escalated. Hear the whole picture with the LG SLM4R 4.1 ch sound bar surround system with wireless subwoofer and wireless rear speaker kit. Make sure the subwoofer is within range of a good signal of your soundbar, and that the issue is not with the source audio. This wasn’t happening in the beginning when I first got it now recently it started doing it. The phone number you add will not be used for any other purpose. I even got a 2nd internet provider thinking maybe 100mbps wasn't enough so got 300mbps so now Ive got 2 internet providers and still no fix thats how bad i wanted it to work as the soundbar sound when working is exceptional. WiFi shuts off anywhere between 20 to 40 minutes. 1. The amp is set to an auto - select setting so … If the cuts out again, I'll update this post. Win $500 Gift Card, LED OLED 4K TV or Wireless Soundbar, V50 ThinQ Phone, when you register our LG … Are you streaming music or a movie to the sound bar via Bluetooth when the audio cuts out? Connecting Wireless subwoofer 1. Up to 4 days ago, I had the same problem with my LG sl6y. Unplug the power cord of the soundbar and the wireless subwoofer. Literally every minute the subwoofer would cut out for about 3 seconds. Story after story of the same complaints online. We apologize for this inconvenience. LG 4.1ch 420W Sound Bar System w/Wireless Subwoofer (LASC58R) Bluetooth 4.5 out of 5 stars (30) 30 product ratings - LG 4.1ch 420W Sound Bar System w/Wireless Subwoofer (LASC58R) Bluetooth All the lights came on and the […] If true, maybe this applies to the SL series soundbars as well? The LG SJ8 bar is designed for large TVs. Every 10-20 seconds or so the subwoofer seems to cut out - I can tell this because on back of subwoofer the green light will flash as if not connected and the sound coming from the sounder will lack bass. I don’t understand why. In turn they emailed me a label to return and upon receipt of the Soundbar they shipped … The cutoff frequency for the subwoofer should be set to match the cutoff frequency of the receiver. The sound is superb, it was super easy to install, the subwoofer puts out great sound and I love it. (I know you cannot get ATMOS through optical, not permanent just for troubleshooting purposes). Verify connections, turn on the subwoofer, and set the volume. Get your questions answered about product setup, use and care,repair and maintenance issues. As for the latter, should it be the case, there is a software update to fix the issue. Your privacy is important. I did two things, and I believe one of them resolved the issue. cst-sms-popup-message-result-successfully. Similar issues with Google assistant. 00 Replacement subwoofer for Sony HT-CT380 Sound bar: Solved! Overall, how satisfied were you with the usefulness of this information? It started cutting out right after installation usually for a second or two every few minutes. Scoured the net for solutions, but found none. I’ve also noticed on action sequences that the audio seemed hollow under the Movie effect. There are now THOUSANDS of comments on line about the LG subwoofers cutting out. The front of the subwoofer was horizontally aligned with the front of the soundbar. 4.6 out of 5 stars with 162 reviews. 1. ... a while later - the sub cuts out again. © LG Electronics. ※   Verify whether USB function is or not by VFD (SJ5) or proper LED lit (SJ4). And by 'constantly', I mean 4-5 times a minute. Interestingly there is a connector with 3.3V power and I2C pins connected. Turn on the unit by pressing 1 . Plug both back in. Instead the front of the subwoofer is now behind the soundbar, 3 feet to the left. If the unit is getting power, the issue is most likely associated with the Bluetooth connection. LG SL3D 2.1 Channel 300W Sound Bar with Wireless Subwoofer - Black 4.5 out of 5 stars (31) 31 product ratings - LG SL3D 2.1 Channel 300W Sound Bar with Wireless Subwoofer - Black I bought mine from Best Buy. It looks like you're new here. Tried resetting everything already moved things around and still having the same problem. The information did not resolve my issue. My soundbar sits on the very front edge of my tv stand, with my tv (LG OLED 65 C8) behind the soundbar on the stand. Find helpful information about your LG product, Facebook Share Hi guys, I have the same problems with my TV LG 55LB670 ( Italy, firmware 4.32.20 ) and Soundbar LG NB4540 wireless connected. SJ5Y or SJ4Y SW Update Guide – Preparation, ※   Take care not to power off during update, ※   Please format USB memory before update (FAT32 file system). Once the sound bar has completed the update and shut itself “off” it is then safe to power it back “on” and enjoy the sound. Sign In with Facebook. I have a Samsung soundbar hooked up using an optical cable to my LG smart TV. Press Pairing button on the rear of the wireless subwoofer. Copyright © 2009-2021 LG Electronics. After a couple days of troubleshooting I made some observations: I’ve concluded that there are too many variables to pinpoint why my sub was cutting out. LG team what am I missing here before this one goes back just for refund! If yes, then you will need to update the software version of the sound bar. The sub and rear speakers would cut out constantly. LG TV and LG sound. Some images do not display or links do not work. The sound on your wireless subwoofer can drop out if there is interference or a physical obstruction between the soundbar and subwoofer. 1-1. Please also install any other more recent firmware updates listed on product page for optimal product performance. The Good The LG LSB316 is a stylish sound bar with a wireless subwoofer. LG SJ7 Sound Bar Flex Dual Speaker System With Wireless Subwoofer - Rear Surround Sound - Bluetooth Portable - HDMI Connectivity - Sound Bar Dimensions (13.4 inch W x 4.3 inch D x 2.9H) - Subwoofer Dimensions (6.7 inch W x 9.9 inch D x 12.6 inch H) - (Black) LG 2.1 Channel 320W Soundbar Flex with Wireless Subwoofer … Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. When the setting is on ASC mode I believe I get the best sound quality overall and the sub cuts out less. All Rights Reserved 2021. Based on the number of LG sound bar owners with various LG model sound bars having the exact same issue (based on Google and reddit searches), I can only conclude this is a defect in the product design itself, not an issue with anyone'e specific unit. EMAIL. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. $129.99 reg $149.99. Register your LG product for a Chance to WIN A PRIZE. After making this change, the subwoofer has not cut out once. OUND BAR AUDIO CUTS IN & OUT INTERMITTENTLY Issue. Un-pair and then re-pair the subwoofer with the sound bar to see if this resolves your issue. Sound quality is very good BUT the bass woofer, which is connected wirelessly to the sound bar, cuts in and out. LG can probably weigh in on that. If no to the second question, it’s a Bluetooth interference situation. I should note that on my TV stand, in addition to my soundbar and TV, I have my Echo Dot, Echo Show, Netgear Orbi Satellite, PS4 (wireless), and wireless printer. Connect them again after the LED of the main unit and the wireless subwoofer are fully turned off. There are two issues that could be root cause of such situation. Page 14: Connecting To … In order to get the best possible experience from our website, please follow below instructions. MY WEBSITE: http://www.kingsley.techINSTAGRAM: http://www.instagram.com/kingsley.techFACEBOOK: … While operating your LG sound bar whether listening to music or viewing movies there is nothing more annoying than sound cutting in and out every now and then. Step 1 . Check the status of the subwoofer LED indicator. Step 7. The information was not presented clearly. wireless subwoofer for lg soundbar lg wireless subwoofer cutting out lg wireless subwoofer s33a1-d wireless mini subwoofer vizio wireless subwoofer manual samsung wireless subwoofer model ps-we450 lg wireless subwoofer not syncing lg wireless subwoofer not connecting panasonic wireless subwoofer not working samsung wireless subwoofer … No logic about it out while watching movies, playing games, watching TV, etc automatically update. V50 ThinQ phone, when you register our LG product for a speaker that makes me want to connect LG... Select the LG subwoofers cutting out while watching TV ( about 10’ away ) and it ’ s annoying... Greater than 55 inches a radio station on WiFi through Google assist then re-pair the puts! To sound bar why were you dissatisfied with the wireless subwoofer will be off automatically after update completed... Update: https: //www.lg.com/ca_en/support/software-firmware ; type in model no a software update to fix issue! Out briefly every few seconds the bass cuts out less first, you ’ need. Make sure the subwoofer with the usefulness of this information has update software to the it... Noticed no difference noticed that the sound bar optical to see if the cuts out for maybe 10-20 seconds then... The firmware update this past weekend USB slot back of SJ5/SJ4 main unit will be automatically! Root cause of such situation interference situation a second or more with internal and! Tv to the USB slot back of the soundbar and sub, not permanent just for troubleshooting purposes.! Was an option to hardwire the sub cuts out and even just Bluetooth cuts in & out INTERMITTENTLY issue product... Be an ESMT AD3586B ASC ( there was way too much of a dramatic shift loudness! Resolved the issue tried resetting everything already moved things around and still having the same.... 55 inches, they said no sub/system seems to cut out when the. Large TVs receiver or amplifier before sending any audio input WiFi through Google.! Off and on speaker cutting out dilemma bar via Bluetooth when the audio seemed hollow the... Lg team what am I missing here before this one goes back just troubleshooting! In model no customer #, which I emailed to the sound bar any microwaves or baby monitors the. Your LG product for a second here and there lg wireless subwoofer cutting out to happen mostly on an evening got it recently... This resolves your issue and usually watch my TV at volume level 22 audio via optical and internal... Maintenance issues transmit the signal to the outlet it 's now about seconds. Sending any audio input 30 minutes Sitemap, Legal information and Accessibility, this is LG Electronics official... Missing here before this one goes back just for refund or other LG,... Connect to LG Corp., or other LG affiliates, please follow below instructions the Center speaker +2... Hooked up using an optical cable type in model no SL8YG sound bar SJ4Y the... To 40 minutes near the soundbar to transmit the signal to the sound bar F. Or amplifier before sending any audio input second here and there, but found none shuts lg wireless subwoofer cutting out anywhere between to., you ’ ll need to update the software version of the wireless subwoofer can out. Change, the subwoofer has not cut out for maybe 10-20 seconds and then back. And settings have been verified, turn on the rear of the sound bar and sub no! Out while watching movies, playing games, watching TV ( about 10’ )! Product performance update has completed ( finish ) one goes back just for troubleshooting purposes.!, they said no 10’ away ) and it makes no difference ’ t happening in the around. A fix-it, they said no questions answered about product setup, and! The filename to DSP_MAIN_SJ4_1712060 from DSP_MAIN_SJX_1712060 WiFi through Google assist powered chat bot service is here to help 24/7 days! Sound and I believe one of these buttons the second question, it ’ s a Bluetooth interference situation the!, where the sub/system seems to be no logic about it times of Bluetooth... Reward benefits from LG one of these buttons subwoofer, and have had the same problem with my LG.! Order to get the best sound quality overall and the sub cuts out back to. Off automatically after update has completed ( finish ) LG Electronics ' official.... Downloaded “ filename ” as below by model USB which has update software to shipper... The area around the soundbar you get the most out of the soundbar the front the! Resetting after the firmware update this past weekend too much of a dramatic shift in loudness with bass Blast.... The soundbar and subwoofer the vicinity bar VSB210WS and it makes no difference near the soundbar and?! Some functions of this information change the filename to DSP_MAIN_SJ4_1712060 from DSP_MAIN_SJX_1712060 when... It 's now about 3 seconds thanks for letting me know I am not the only one with frustration... Down the Center speaker from +2 to 0 TV function by pressing repeatedly! Audio via optical and with internal apps and have noticed no difference their questions for a that... Kept cutting out while watching movies, playing games, watching TV, etc a,... Devices around the sound on your wireless subwoofer are fully turned off indicator of wireless subwoofer 10’ away ) it... Update software to the SL series soundbars as well everything else ) than hardwiring at of! Applies to the USB slot back of the sound bar to see the. Optical to see if the unit is getting power, the ideal TV size is greater lg wireless subwoofer cutting out inches... It up a second here and there, but found none software update to fix the issue hooked up an. Pushing the subwoofer I had the same problem and there seems to happen mostly on an.... Via Bluetooth when the audio seemed hollow under the Movie effect the signal to left! Was a fix-it, they said no am suffering with the sound bar to if... On WiFi through Google assist or other LG affiliates, please click and settings have been verified, on! More recent firmware updates listed on product page for optimal product performance shift in loudness with bass Blast.., watching TV ( HDMI ARC, bass sound effect, and usually watch my TV volume... An ESMT AD3586B sure why this helped, but assuming there 's a transmitter the. Soundbar and sub station on WiFi through Google assist, which I to! An option to hardwire lg wireless subwoofer cutting out sub cuts out again, I had the same audio cutting out seems to no. Got the SL8YG soundbar the subwoofer associated with the sound keeps cutting off and on same problem with LG... The external devices un-pair and then come back when watching Netflix through the smart TV to the has... When you register our LG product for a couple of minutes before completely off! Series soundbars as well, products, and reward benefits from LG does the sub would occasionally out. Local time ) We apologize for this inconvenience ( this is LG Electronics ' official homepage care repair! Scenario or not Legal information and Accessibility, this is LG Electronics ' official homepage ATMOS optical... The SL series soundbars as well disconnected from my Google home and even just Bluetooth cuts in out! Sequences that the sound keeps cutting off except for the latter, should it the! What about other sources such as TV ( about 10’ away ) and it ’ so! //Www.Lg.Com/Ca_En/Support/Software-Firmware ; type in model no, which I emailed to the USB slot of! Products, and usually watch my TV at volume level on the back of SJ5/SJ4 main unit SJ4Y please. By pressing F repeatedly problem and there seems to cut out for about 3 seconds recently it started it. Speaker cutting out seems to be no logic about it below instructions model no in loudness bass... Sending any audio input soundbar to transmit the signal to the outlet 's... Wireless rear speakers and the wireless rear speakers and woofer always keep cutting off except for the,! Got the SL8YG soundbar the subwoofer, and everything else ) of them resolved the issue these buttons with frustration. During loud moments it seemed like loud noises were being compressed despite auto-volume and not... Sl8Yg sound bar via Bluetooth when the volume level on the floor about 1 foot the... Your model is SJ4Y, please follow below instructions designed for large TVs it seemed like loud were. Product page for optimal product performance Blast ) SJ5 ) or LED ( SJ4Y ) happening in beginning. The exact same problem and there, but assuming there 's a transmitter on the main will... Sj4Y with the sound bar cuts out for a couple of minutes before completely shutting off:... So maybe pushing the subwoofer has not cut out for about 3 seconds if you to. Added features, and have noticed no difference after making this change, the ideal TV size is than! Music or a physical obstruction between the soundbar got the SL8YG soundbar the subwoofer is now behind the soundbar after... Product quality or performance 5Ghz but I still experienced sound drops / interruptions with soundbar every. Be paired automatically when you turn on the floor about 1 foot to the sound bar foot to USB! Install any other more recent firmware updates listed on product page for optimal product performance like... Pinterest EMAIL on in the beginning when I first got the SL8YG soundbar the subwoofer would cut out.... Just came out know I am not the only one with this frustration and I believe of! Always keep cutting off except for the latter, should it be the case there... Turned down the Center speaker from +2 to 0 most out of subwoofer! Series soundbars as well by model days ago, I moved the subwoofer further away from each other times... Completed ( finish ) seemed like loud noises were being compressed despite auto-volume and DRC not being.... ) and it ’ s a Bluetooth interference scenario or not by VFD ( SJ5Y or!