Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. They are very supportive. What kind of passport you're having? How do I make them stop? Thanks. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Thanks. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. 0901 545 0537. WebPreparation for Thames Water's Recruitment Process. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs Glassdoor users rated their interview experience at. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has Thanks. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. Two stage process and introductory call. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. An absolute shambles of a company to even attempt to get a job for. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. What examples do you have of managing people in different situations? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Interview. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. If you can have a unique take on some of them, they will be impressed. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Asked 16 April 2017 very long interview What is the consideration when you apply for a job/ company? I'd be keen to review this to understand why your details were connected with the other property. So they've been happy to take my money but not apply it to my account. Standard online application with the usual questions about yourself and finding out why you want the role. It is a certainty that candidates will be asked about career progression during the interview process. Presentation: Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. The interview itself was pleasant. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Seemed less about professionalism, more about level-headedness. What did you learn? We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. Received detailed, actionable feedback after R1. WebContact us | Thames Water Top of main content How can we help? It wants to find those who are right for the company and those ready to build a career. What is your salary expectation for this role? I applied through other source. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Seemed less about professionalism, more about level-headedness. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Plenty of time for my questions allocated. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Does the working shift pattern fit for you? Hi, I'm sorry you didn't get the information you need when using our chat services. Have you undergone the assessment center yet? Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. how would you communicate to change situation ? Why do you want to apply for this particular post as CS advisor? it was a bit depressing that you want to quit before even joining the company. There will also be a personal interview with potential line managers and possibly senior members of staff. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. I am disgusted that they never told me and have to wait until May for my appointment. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. The process took 2 weeks. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. I interviewed at Thames Water Utilities. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. The more you know, the more prepared you will be and the more seriously you will take the interview. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Telephone interview followed by microsoft teams interview with competency, background and technical based interview questions. I interviewed at Thames Water. salary, working time, benefit, ..
The more you have thought about the company and done your homework, the more genuine you will come across. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. The Ultimate Job Interview Preparation Guide. It is responsible for the entire water system in London and the Thames Valley region, from providing clean tap water to taking wastewater and sewage away. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. I applied through a staffing agency. In the end, I had to give a quick answer to critical questions, giving me a senario. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. When you register or purchase through links on this page, we may earn a commission. I interviewed at Thames Water in Jul 2022. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. It was easy enough. It believes in hiring based on passion, personality and inclusivity. Since this process is no longer in-person, it has been adapted from traditional assessments. Part Time Jobs. Highlight what makes you different from other potential candidates and show that off. Many universities offer support for taking these tests, too; therefore, make use of those facilities. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. This line is open from 8 am to 8 pm from Monday to Friday. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Avoid this god awful company. salary, working time, benefit, ..
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