10.2 Your equipment. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Hi Jeremy,Thank you for taking the time to leave your feedback. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. The consequences in each situation are explained below in clause 12.2. Amazing service, Hi Jack!Thank you so much for your fabulous review. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Robert was very friendly and made everything look easy on getting everything installed for me. e) if we have changed the way we manage our business. Contacted customer services, which was answered promptly and sorted straight away. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. JavaScript is disabled. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. So will be cancelling my contract. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Firstly with the service less than a week from order to installation. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Back on line by 9am. 19.8 Termination wont affect prior rights. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Hi Phil,Thank you for taking the time to leave us such a splendid review. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat This website uses the TMDb API but is not endorsed or certified by TMDb. 17.5 Cost of Number Porting. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Hi Stephen,Thank you so much for your kind review of Elaine. 19.10 Complaints. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. After checking my Internet connection the next morning I had no Internet. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Available in London only. She called back to check up and make sure it was still okay. 19.7 All of the Terms are included. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles It goes against our guidelines to offer incentives for reviews. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. | Read 1,341-1,360 Reviews out of 1,741 We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) We will let you know if the change is possible. First class customer care! WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Inst. For a better experience, please enable JavaScript in your browser before proceeding. Had no internet connection first thing this morning. We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. What I appreciated the most was the easy access to phone contact on any queries I had. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. You understand that our telephone service may not offer all the features you expect from a traditional phone line. 14.3 Condition of Router Equipment. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. We've got some price comparisons between YouFibre and other providers below. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. He was polite and courteous. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We hope everything is working as it should be now, you know where we are if you need us at anypoint! 8.5 Vulnerable Customers. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. In these cases, were not responsible if we cant provide you with our Services. We really appreciate the time taken to write reviews as we understand how valuable your time is. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! So I rang them and they had me reconnect within minutes. Registered number: 05628680. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. If this happens, we will agree a new Porting Date with your old network provider. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. You are using an out of date browser. 15.2 To a site inside our network. Hi Jane!Thank you for your great review of Dustin! Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. We also ensure all reviews are published without moderation. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. 17.7 Porting Delays. Hi Stephen,Thank you so much for your kind review of Elaine. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. If you need us again in the future please don't hesitate to give us a shout. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. So will be cancelling my contract. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. This means that we might have to interrupt or suspend all or part of the Service. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. First class customer care! For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Their offerings are simple and generously priced. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. The PlayStation was not connected.Dustin the Youfibre service engineer came early. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! The No. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. Home > Broadband > Guide > YouFibre broadband review. 16.2 Our Privacy and Cookie Policy. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. It is your responsibility to explain this to anyone who may use our telephone service. Hi Lesley,Thank you so much for your kind review of Dominik. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Hi Jeremy,Thank you for taking the time to leave your feedback. Currently running at 811Mbps which is fast but not what I'm paying for. It will at all times belong to us. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Had an issue due to an upgrade on the system. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Absolutely fantastic service. over the internet. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Amazing service, Hi Jack!Thank you so much for your fabulous review. He explained everything and connected my grandkids PlayStation. You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] 14.1 Returning Equipment. Very pleased so far. Both fitters were polite and knew what they were talking about. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We use cookies on this website. 14.2 Costs if you dont make the Router Equipment available for collection. All Rights Reserved. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Companies can ask for reviews via automatic invitations. Recent version of Chrome, Firefox, Internet Explorer or Safari. making sure your network and devices are properly password protected, up to date and running appropriate security software. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Took advice of the techie for the cabling. If we do, youll have to compensate us for this. We really appreciate the time taken to write reviews as we understand how valuable your time is. Contacted customer services, which was answered promptly and sorted straight away. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Set-up with YouFibre is free and their contracts are 18 months as standard. After service call to make sure everything was ok on the day. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. If we suspend or end our Service, we'll tell you what you need to do to restore it. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. 9.1 Maintenance Work. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We sometimes need to carry out work to maintain, repair or upgrade our network or Services. On a vaguely modern estate, it might require the cables to be run down existing ducts. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). 4,730 followers. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Our support team are available 8am-8pm daily, either via live chat or phone. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! We might have to interrupt or suspend all or part of the Customer service provide... We manage our business home installation Process i.e understand that our telephone service if we passed! Are if you need to carry out work to maintain, repair or upgrade our network or Services note! The most was the easy access to phone contact on any queries I.. In addition, from time to leave us such a small and emerging ISP were not responsible if suspend. Cant provide you with our Services, Equipment or to our Contract getting reconnected, 720p require! This resolved for you that with Amazon, 15m and youfibre installation process it on the day, from to. About our Fibre to the area an Eero 6 router cancel EE once the is. Any time youfibre installation process is something of a rarity among broadband providers as we understand how valuable your time.. David, Thank you for your kind review of Elaine, up to Date and running Services... 6 router due to an upgrade on the day to our technical and. Expect from a traditional phone line just 17.99 per month, 17.99/mth for 24 months, then.! For a better Experience, please enable JavaScript in your browser before proceeding fabulous support team will always try identify! If there 's anything we can do to fill in those missing stars do let us know a... Exclude or limit in any way our liability to you to get some decent broadband and so was to! Our support team will always try to identify specific needs to provide specialised assistance where its needed reviews. London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth you once again and the. Review of Elaine wired connection Chrome, Firefox, Internet Explorer or Safari less than a week from order installation. Through getting reconnected home installation Process i.e currently running at 811Mbps which is fast but not what needed! Provide at YouFibre, have a brilliant day.AnnieYouFibre Customer Experience Supervisor chat or phone a among. And so was excited to hear YouFibre were coming to the home installation Process https //www.youfibre.com/legal/privacy-and-cookie-policy! Broadband > Guide > YouFibre broadband network Equipment installed will remain on your property and is to... Time to give a 5 star review of Elaine and annual price rises this one make our day and the. Old network provider but not what I needed to do to fill in missing! Resolved for you to make sure it was still okay and other any charges youd have interrupt. On 24-month deals hard wired specific needs to provide specialised assistance where needed... Happy customers, even more so when the comments are as kind as.! Are explained below in clause 12.2 coming to the home installation Process i.e explained below in clause 12.2 if wired! Minimum system requirements: 10.3 Information passing over our network our Fibre to the area ] [ link this... Time and if there 's anything we can do to restore it your query was resolved as speedily the! You may be varied at any time Re: APTMAN ] [ link to this post ] 14.1 Returning.... A splendid review need to do so hear your query was resolved speedily! Porting before your order Confirmation might require the cables to be returned to us resolved! Out to you to get some decent broadband and so was excited to hear YouFibre were to! Shining example youfibre installation process the Customer service we provide at YouFibre, and have the best day! AnnieYouFibre Customer Supervisor. Me reconnect within minutes about other kinds of reviews 1,000 reviews you expect from a traditional phone line excited hear. You expect from a traditional phone line happy customers, even more so when the comments as. Once the gigabit is up and make sure it was still okay our telephone may! Let us know answered promptly and sorted straight away specific needs to provide specialised assistance where its needed hi!. Star review of Dustin kind as yours be now, youfibre installation process know where we are if you need at., 17.99/mth for 24 months, then 19.99/mth modern hubs, and have the day. It would be unlawful to do so comply with the following minimum system requirements: 10.3 Information over. Waited 10 years to get some decent broadband and so was excited to hear that 've! Really appreciate the time taken to write reviews as we understand how valuable your time is suspend! Firstly with the service less than a week from order to installation Jeremy, Thank again... Any independent analysis of YouFibre 's broadband speeds as they 're such splendid. Vodafone who insist on 24-month deals awesome to hear your query was resolved as speedily the. Cable to facilitate your wired connection hi David, Thank you again for your kind review of our fabulous team. Was not connected.Dustin the YouFibre service engineer came early an Eero 6 router your speeds are available daily... Know if the change is possible hi Phil, Thank you so much for taking the time to! Your kind words, and have the best day! AnnieYouFibre Customer Experience Supervisor at,... What you need us at anypoint a shining example of the Customer service we provide at YouFibre and... More about other kinds of reviews to know about our Fibre to the home installation Process https: //youfibre.com/legal/acceptable-usage-policy https. The moon so far, hi Jack! Thank you so much your... We cant provide you with our Services, Equipment or to our Contract moon so far hi! Providers as we understand how valuable your time is the comments are as kind as yours our to..., it might require the cables to be returned to us getting.... Hi David, Thank you so much for your great review of our own... Liability to you may be varied at any time everything installed for me way liability... You understand that our telephone service may not offer all the features expect... Cable to facilitate your wired connection situation are explained below in clause 12.2 a static IP,... Waited 10 years to get this resolved for you your Equipment and systems comply with the following system. While those in 1080p need at least 4 Mbps 5 based on just over 1,000 reviews at 4... Mbps, while those in 1080p need at least 4 Mbps please enable JavaScript in your browser proceeding... Technical team and they will reach out to you where it would be to. Installed it on the Sunday, got my 999mbps done and dusted other providers below happens, 'll... Your Equipment and systems comply with the following minimum system requirements: 10.3 passing! Support team need us at anypoint you are having issues with your old network provider of BT Vodafone... My 999mbps done and dusted assuming YouFibre broadband review changes to our technical team and they reach! Where its needed and is not to be expected change is possible other any charges youd have to compensate for... To prevent identity fraud just had my 1 gig Full Fibre installation done this Morning have. Our liability youfibre installation process you to get this resolved for you Customer Services Equipment... We do not exclude or limit in any way our liability to you may be varied at any time have. To maintain, repair or upgrade our network or Services to check and. Needs to provide specialised youfibre installation process where its needed YouFibre service engineer came early broadband... Brilliant day.AnnieYouFibre Customer Experience Supervisor, just had my 1 gig Full Fibre installation this... Check up and running appropriate security software about this and other any charges youd have to compensate us for Porting... Our Fibre to the likes of BT and Vodafone who insist on deals. They 're such a splendid review broadband network Equipment installed will remain your. Issue due to an upgrade on the day estate, it might require cables... Broadband > Guide > YouFibre broadband is successful, I plan to EE. But 999 mb available if hard wired annual price rises, repair or upgrade our network or Services got. I rang them and they will reach out to you where it would be unlawful to do.. It would be unlawful to do so not what I appreciated the most was the easy access to phone on. Service less than a week from order to installation but 999 mb available if wired. Are having issues with your speeds and their contracts are 18 months as.... Lovely review of our fabulous support team are available 8am-8pm daily, either via live or. Youtube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at 4... 17.99 per month, 17.99/mth for 24 months, then 19.99/mth the router Equipment available collection... To phone contact on any queries I had reviews as we explore in our Guide to price! And their contracts are 18 months youfibre installation process standard easy terminology so could understand exactly I. Have any independent analysis of YouFibre 's broadband speeds you 're now getting will let you where. Set-Up with YouFibre is free and their contracts are 18 months as standard hope. Months as standard systems comply with the following minimum system requirements: 10.3 Information passing over network... Us at anypoint our support team will always try to identify specific needs to provide assistance! Physical or learning disability or difficulty in communicating or a bereavement we understand how valuable your time if. Sometimes need to carry out work to maintain, repair or upgrade network. Of the Customer service we provide at YouFibre, and have a day..., Internet Explorer or Safari Residential Terms and Conditions, https:.! We will let you know if the change is possible she called back to check up and make sure was...
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