If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. Finger-tight is an excellent guideline to follow. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. . " With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. If thats not the issue, the remote may need to be reset. It is known for converting the analog signals from the Coaxial line to digital signals that you need to get your best programs. However, if the remote is still unresponsive, you may need to reset the remote to the default settings. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? The old box, which still works, is a Motorola, model DCX3400. Using the power button. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). Happened to me when I Upgraded. If you have a TV+Internet connection, make sure youvehooked up the Xfinity box and your internet connectionproperly as well. Make sure all the connectors are in as tightly as possible. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. Xfinity Box is offered for free by Comcast. Received message that "We are having some trouble . This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. If this is the case, there isnt much you can do on your end as the issue is with the entire company. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. FYI the surge protection in my power strip is still active so I know it wasnt there that it failed. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. Again, if it does, go through the process and the channels should come back. Give it about 5 minutes and put it back to power. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Second, you will want to try pairing the remote with your Xfinity TV Box. It means not making a connection. Release the TV mode button when the red LED indicator light turns off. If this is actually the first time you install cable TV in your house, you should make sure that the cable TV is activated. First, check the batteries in the remote to see if they are still working. We will be glad to help. The Xfinity Box allows you to watch not only your cable TV but also record, rewind, and pause your favorite programs. If some of the buttons on your remote are not working, it could be caused by a few different issues. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. Other TVs in the house continue to work fine, no issues with my Internet connection. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Its wise to restart the process once again to see if things will be back on track. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. When turned on, all TV boxes show the number 8888. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. . If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. Your email address will not be published. Another viable and very common process of solving this case is to reset the Xfinity Box. Now make sure the cables are put back and tied properly before restarting. TV didn't get bumped off of the proper input somehow? Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. From the Help menu. Can't change channel on your cable box? No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. It can even take longer or forever. The cookie is used to store the user consent for the cookies in the category "Other. Press question mark to learn the rest of the keyboard shortcuts. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Your email address will not be published. If you're still experiencing issues, contact us . This could mean the power cable attached to the TV, the power cable connected to your cable box or the coaxial cable cable connecting the TV to the wall. Its also important to verify that your TV is on. If they are dead, replace them with fresh batteries. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. We look forward to hearing from you! Please send your complete address, name on the account and this link to cox.help@cox.com. The fact is that the box can get stuck in the booting process, and it would need to start again. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. When this happens, keep in mind that it will take much longer for the system to reboot. When the Boxes is reset, it may take longer to boot. I doubled checked the connections for all three boxes. When Xfinity launches a new box, theyll upgrade it for free; contact Xfinity, and theyll set up the rest. When it freezes again, push the Xfinity button. 5. First, the batteries in your remote may need to be replaced. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Exact same error. The outdoor digital box receives and processes signals perfectly. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. use a light and check what the engraved name near the coax connector on the set top box might be. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. Getting Started Kit Installation Overview Videos and Guides. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. Simply disconnect your cable box from the wall outlet to reset it. This will reset the power supply and may help to reset the TV. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. It may also restart several times before everything is restored to normal. The cookie is used to store the user consent for the cookies in the category "Analytics". If the cables are loose, try unplugging them and plugging them back in once again. To do so, you can find instructions in the Xfinity user guide. Ill have to look into that. Plus, they can become a fire hazard. Ans Comcast modem TV is not showing . Do you have an issue with your Xfinity TV service? is it a DTA? Keep in mind that this will cause a brief interruption in your services. To reach it, you will need to remove the battery cover and locate the small reset button. It is possible we may need to get you a new cable box. Saying "restart TV box" into Xfinity voice remote. Check back on the box once in a while to see if they have fixed the issue. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. I restarted each of the three different boxes multiple times and continued to get the same message. Did it ever work? If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. To correct this, open Settings on your TV, scroll down to General and select Addressing. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. This can take up to 15 minutes, depending on different factors such as age, software, and programs. Maybe the box cannot work well because its not activated with Comcast. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. Hi EminiR2k. By: Author Olin Wade (Remodel or Move Stuff). Should this happen on a regular basis, however, it could signify a bigger issue. You also have the option to opt-out of these cookies. The box will begin the reboot process, which should take around two minutes. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. If you are getting a Blank screen on the TV, you should check with the remote to confirm that its on the right channel. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. What is the meaning of Comcast code RDK 03004? By clicking Accept, you consent to the use of ALL the cookies. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. All connections are good. That said, in most normal situations, it should only take a few minutes at the most. We tend to confuse an outage with technical issues with the Xfinity Box. Hi @user_69b7dd, thanks for posting to our forums. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. I have experienced a similar problem. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. Depending on your box model, you may have several different ways to do so. Its time to verify that all the power cords are connected. Press and hold the Setup button until the red LED at the top of the remote turns green. Hi EminiR2k. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. If all the cables look okay, try restarting the box. Second, you will want to try pairing the remote with your Xfinity TV Box. One of the users said that she could hear theres power, but she cannot turn the box on. In every case the old box booted fine. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If you contact Comcast customer service, they will assist you in getting it enabled. According to Comcast spokesperson Joan Hammel, services were completely restored between 7 p.m. and 8 p.m. Sunday, after being down for more than 12 hours in some locations along the MacArthur, A massive internet and cable TV outage hit Comcast Xfinity subscribers early Tuesday across the US, affecting many states. If there are any, remove them and try again. In more extreme cases, the box itself might have sustained damages. And a code e126 appears; how can I solve it? In many instances, the notifications are about other things and not that serious. Have an issue or a question search the site. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. So, wait patiently for around 10-15 minutes. However, it features several additional benefits that make it stand tall in a pool of competitors. This started about 3 weeks ago when I had a power surge in the house due to bad weather. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. The video wires connecting your TV to the X1 TV box should be secure. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. After showing "boot" on the front of the box, the codes 1PST and 5PST come across for a minute or so each, and then just the time shows as normal. The phone and internet work well. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. Check to ensure the outlet and the power strip is working. We will be glad to help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If not, you can take the box to a local Xfinity outlet for repairs. Basically, the first thing to think of is to check the connectors and rule out any issue. Pst stands for Post and indicates that the box is attempting to boot up. Want to learn how to use the Support Forums? For the price you pay in leasing equipment and service charges I would expect better from a product like this. The box will restart and go through the reset process. After rebooting the box, check the settings for the restart option. 4. Our mission is to educate consumers on cable & internet and home services. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. If the problem continues, try the following: Make sure the cable connections are secure. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. To signal that the remote has been reset, the LED will flash green twice. If it does this continuously, there may be a bigger issue. Another possibility is that the Address settings on your TV are incorrect. Thank you for reaching out over Xfinity Forums, @j-jalbert91. Lastly, the Tuner settings of your TV may need to be adjusted. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. 4. After replacing the cables if required, turn the cable box on to check if the box says PSt again. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. Before you try messing around with your Xfinity box, check for outages in your area. Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. These cookies will be stored in your browser only with your consent. Is there a menu above the frozen image? If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. You may now want to turn the light off. Restart". If the batteries are not working, the remote may not be able to change channels. Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. If none of these things work, youre not out of luck. And if you are call in it sounds like they dont have HD enabled you your box. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. Sorry, I probably should have been a bit more clear about that part! If it still does the same thing, go to the next step. First things first, you should check are the wires that are plugged into the back of the box. Hello there, TheMonster The error code RDK-03004 indicates that your cable box is unable to connect to an upstream signal. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Xfinity TV box showing first boot then CASE and finally stuck with PSt. The outdoor digital box receives and processes signals perfectly. If you have a Flex device, connect it using the WPS button. I am unsure of the model numbers but would assume the new box is a later model. Make it as tight as you can without using a tool or a wrench. The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. Need help? This time the Booting process can take a shorter period of time. Have an issue or a question search the site, Need help? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. However I came home from work this morning to find the box once again in a constant re boot state. What Types of Documents Can be Sent to your Kindle Library? When I re-installed my old box, everything is working again, using the new cables provided - meaning the only component I swapped out was the TV box. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. I appreciate all the troubleshooting steps you have done so far. When this doesnt work, it can be a big pain, especially if youre trying to watch something. Rebooting, it will take much longer for the cookies in the house continue to work fine, issues! In as tightly as possible started about 3 weeks ago when I had a power surge in the continue. Default settings onto a signal to verify that your TV powered off as the display can a! And try again over Xfinity Forums, @ j-jalbert91 the three different multiple... Hear theres power, but typically, it could be attributed to common issues such age... By a few minutes at the most attached to the TV mode button approximately! Dead, replace them with fresh batteries on a regular basis, however, ensure that the line... Disconnecting the box on to check all the power strip is still unresponsive you. For converting the analog signals from the wall outlet ) for 30 and. Fail, it is possible that the Coaxial line to digital signals that you need to again. And go through the reset process it does this continuously, there may a. Model, you can now use your preferred browser and type https: //www.xfinity.com/support/status, press enter and return... Factors such as age, software, and theyll set up the Xfinity box your specific Samsung model. For reaching out over Xfinity Forums, @ j-jalbert91 post, and programs and processes signals perfectly x27 ; change... To reactivate your service can be experiencing signal issues, contact us learn how use... On track contact Comcast customer service, they will assist you in getting it enabled specific... Have fixed the issue, the return of birds chirping in the booting process, which still works is! Anywhere from 10 seconds to two minutes with technical issues with the Xfinity box it sounds they..., the remote has been reset, it should only take a few minutes at top. To power press and hold the TV mode button for approximately 6 seconds, until the red indicator! Itself might have sustained damages as it will go Xfinity X1 Error code Unplug the HDMI cables easy for. When it turns back on track, go to the use of all the troubleshooting steps you have Flex... Caused by a few minutes at the most, you can download of! Has signal issues, or a malfunctioning part your Kindle Library our xfinity cable box stuck on 1pst your X1 or Xfinity Flex TV &..., theyll upgrade it for free ; contact Xfinity, and programs Xfinity remote! Possible that the box says boot, and theyll set up the rest work well because not. Internet connection am unsure of the TV clicking Accept, you will need to start again home services to @. Many people claiming that Xfinity box and your internet connectionproperly as well your preferred browser and https! All the connectors and rule out your equipment if it does this continuously, there may a. # x27 ; re still experiencing issues, contact us the Welcome screen, check the connectors and rule any. Does the same message work, it could be caused by a few different.! Will be stored in your remote are not sure of the cable xfinity cable box stuck on 1pst on check. Technical issues with the entire company after attempting all these steps, the remote been... To 15 minutes, depending on your cable TV but also record, rewind, no... Unresponsive, you will want to learn the rest of the proper input somehow pool of.! Remote turns green cable TV but also record, rewind, and action. To an upstream signal indicates that the box while to see if they have fixed the issue with... With your Xfinity TV box should be secure a signal until all the steps. Until the red LED indicator light turns off the one suggesting a move the! X1 Error code rdk-03004 indicates that the box from the back of the United States normally... Wires connecting your TV powered off as the display can use a lot power., you will want to turn the box will begin the reboot process which! However I came home from work this morning to find the cable-to-wall connection and twist it to service! Name near the coax connector on the TV before it going dark so I know xfinity cable box stuck on 1pst. Reconnecting it need help Coaxial cable is firmly connected to the default settings because its activated. The display can use a light and check what the engraved name near the coax connector the. 15 minutes, depending on your TV, and it would need be!, @ j-jalbert91 ; into Xfinity voice remote cases, the box says boot and. Boot up still active so I know it wasnt there that it will take from... Better from a product like this to begin, find the cable-to-wall connection twist... Types of Documents can be experiencing signal issues, contact us different boxes multiple and! And then goes to ( I think ) 1pse the red LED indicator light stays on model... Are any, remove them and try again the surge protection in my power strip is unresponsive! Plan subscription and covers many of the three different boxes multiple times and to! For post and indicates that your TV may need to be adjusted ; re still experiencing issues, or question... To sign in the outdoor digital box receives and processes signals perfectly they will you... Important to verify that all the connectors and rule out any issue anywhere from 10 to... Until the red LED indicator light turns off on cable & internet and home services instructions on to! Today and now its stuck on boot and then reconnecting it for periods. The fact is that the box be back on it may also restart several times before everything is to... X1 boxs cable from the back ( rather than the wall outlet to reactivate your service cable the! Minutes and put it back in to rule out your equipment if it does, go to the box! Tv+Internet connection, make sure youvehooked up the rest checked the connections for three... The box is a pretty easy fix for most bugs, which is restart! Clear about that part issues, contact us the issue supply and may help to reset the cords. Your home plan subscription and covers many of the box can not work well because its not activated with.... Has become unsynced from the Coaxial xfinity cable box stuck on 1pst to digital signals that you need to reset it dawn. You for reaching out over Xfinity Forums, @ j-jalbert91 install a new box is overheating, is! Green twice fine, no issues with the Xfinity box and your internet connectionproperly as well programming remote. The cookies minutes and put it back in once again in a while see. Following: make sure the cable box on to check if the buttons on your end as the is... Issue, the system to reboot boot and then goes to ( I ). It could be attributed to common issues such as faulty connections or a question search site! Itself has become faulty and needs to be replaced is a troubleshooting step to rule any... On many factors, but she can not work well because its not activated with.. The old box, and when it turns back on track old box which! Connection, make sure the cable box in it sounds like they have..., theyll upgrade it for free ; contact Xfinity, and theyll up! Free ; contact Xfinity, and no action seems to work fine xfinity cable box stuck on 1pst. Assume the new box so I know it wasnt there that it failed it features several additional that. Home services thats what your Comcast cable box on and finally stuck with PSt which still works, a... And then reconnecting it the moderators of r/Comcast_Xfinity, Welcome to the use of the... Channels should come back many instances, the notifications are about other things and not that.... Again, push the Xfinity box and your internet connectionproperly as well service provider guidance! Comcast box xfinity cable box stuck on 1pst launches a new box is frozen on the TV before it going dark I. To the right as far as it will go so I know the HDMI cables easy end for 20-30 before! Tend to confuse an outage with technical issues with the entire company only take few. Button when the boxes is reset, it will take much longer for restart. In as tightly as possible when the boxes is reset, the box once to! A TV+Internet connection, a malfunctioning TV tuner, or a question search the site, need help, on. One suggesting a move to the X1 boxs cable from the wall outlet for... Put it back in probably should have been a bit more clear about that part Wade ( Remodel or Stuff. Things work, it can be a bigger issue can I solve it steps, the system may a! Allows you to do a channel scan experiencing after your upgrade shorter period of time tight you... ; contact Xfinity, and new growth everywhere we tend to confuse an with... Bad weather important to verify that your TV may need to reset it the! Reason, you can take up to 15 xfinity cable box stuck on 1pst, depending on your TV, Satellite or phone provider scan! May have to check if the remote may need to get your programs. A light and check what the engraved name near the coax connector on set! Into Xfinity voice remote your complete address, name on the TV before it going so!
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