If we are focused on the business objectives and keep the long-term priorities of the company front of mind, there are such exciting things we can make happen with technology working as part of a business. The framework outlines the four pillars of digital transformation we see today: IT uplift, digitizing operations, digital marketing, and digital businesses. Its problematic when companies decide to embark on a digital transformation agenda without having a clear definition, let alone vision, for what it means. Nobody is truly a leader if they are in charge and keep things as they are. He also said that OneDigital had used a secure-by-design or privacy-by-design approach to service creation, and again that this is possible because the operation is new. We call this digitization, or the process of datafying human behavior, translating it into standardized signals (0s and 1s). Wesfarmers industrial and safety division lands new CDTO To continue transformation efforts. He describes his time at Coles in two chapters: The first as head of the Coles IT unit; and the second as a core business contributor. Whatever the challenges in future, Harvey says he couldnt imagine a job he could enjoy more than the one hes in today. The point here is not to be right, but to find better ways of being wrong. Wesfarmers OneDigital Software Development Docklands, Victoria 2,347 followers We're an exciting new digital enterprise with big ideas, supporting some of Australia's most trusted and iconic. Historically, these relationships yielded poor or dispersed records. Equinix Australia's latest report on tech skills highlights the growing reskilling initiatives across Australian IT landscape, Westpac joins a consortium of industry experts towards delivering "responsible AI". Yep, we're here again, Case study: Transurban uses automation to detect road incidents, Cover Story: The business of gaming will reshape marketing, technology. As noted at the recent half year results, more detail on Wesfarmers OneDigital will be provided at the Strategy Briefing Day in June 2022. The fundamental meaning of transformation is not about replacing old technologies with new ones, or capturing high volumes of data, or hiring an army of data scientists, or trying to copy some of the things Google or Amazon do. Essentially, this is an opportunity to use budget allocated to digital initiatives to modernize IT and communications platforms within your enterprise. The worlds largest enterprises use NETSCOUT to manage and protect their digital ecosystems. However, according to the latest reports, this initiative has been facing some roadblocks, as the team battles to migrate a generations worth of legacy code. For example, in the past when PayPal sent payments via email, they had significant time to ensure regulatory compliance. Underpayment epidemic: Software Problem? Leaders put in charge of a digital transformation feel pulled in many different directions, with competing demands from IT, marketing, sales, and operations. Click and Collect, an important bridge between "click" and "brick", continues to be a growth element for the Wesfarmers companies. Safety -identifying contributing factors to safety incidents, Localisation- in-store product ranges are tailored to meet local conditions, Inventory optimisation- to improve in-stock position and increase productivity, Personalisation- for personalised marketing and customer interactions. As a matter of fact, the most interesting, captivating, and curious insights will go to waste without a solid plan to turn them into actions. The second priority is better leveraging unstructured data to gain new insights, and Coles is trialling solutions such as Hadoop to do that, he says. The digital transformation happening inside Wesfarmers' industrials division presents a good case study of the pitfalls and opportunities inherent in the implementation of new technology. Digital transformation is not a destination; it's a permanent state of evolution. This has now been fixed. Deloitte US | Audit, Consulting, Advisory, and Tax Services There are plenty of technology changes underpinning how Coles meets this objective. Rodney Zemmel. Tweedie posed the ethical question of whether organisations are avoiding making assumptions on who the normal user is, emphasising that it is important to "[think] about who are the most vulnerable users and how could your project can affect them negatively". Wesfarmers OneDigital May 2022- Present10 months Melbourne, Victoria, Australia After launching OnePass in May 2022, I moved into a role focussed on identifying, validating, and executing on. It is very easy in IT to lose sight of the money that has to be made, the customer offers that have to be delivered and the customer propositions that have to be put together, he comments. Speaking on a panel about data-driven cultural change during the Gartner Data and Analytics Summit in Sydney on Monday, Wesfarmers general manager of Advance Analytics Alan Lowthorpe said that while data and analytics has historically served to complement an organisation's business strategy, a shift has occurred where data and analytics has become the business strategy itself. As Ajay Agrawal and colleagues argue, even with the best AI, data science, and analytics, it is up to us humans to work out what to do with a prediction. On the list of Harveys biggest customer achievements in the last five years is deploying automated replenishment, which he claims materially improved the availability and efficiency of Coles supply chain. ", Google Cloud, Golden State Warriors ink analytics, cloud partnership at new arena. She reports directly to Wesfarmers managing director, Rob Scott. Several global retailers are using digital channels, AI and predictive analytics to access prospects and customers, set up digital marketplaces, viral campaigns, and geo targeting campaigns. Whats vital is that people receiving and implementing the technology own the project and want the outcome, he claims. In this iterative process or retroactive feedback loop, you enable your insights to become more predictive, more meaningful, and more valuable, which itself gives more value to the data. Uses PagerDuty as part of its foundational setup. Wesfarmers OneDigital has set 'SaaS model' standards for itself, supported by service standards, engineering practices and tools that together create a foundation for the nascent digital and data arm to grow. Wesfarmers is hoping to transform the way its organisation uses data, making data analytics a business strategy instead of a side effect. And with the results already under our belt, alongside our deeply skilled and resourced team of in-house data and analytics experts, I firmly believe we are well on our way! But at the heart of everything Coles IT has to do is deliver ways in which the business can save money so we can reinvest that money into the price point. Modernize and innovate in a Multicloud operating model, Forrester: Power New Edge Use Cases and Momentum in Evolving Environments, 2023 Tech Forecast: Build a recession-proof tech workforce, Technology Skill Development | The strategy for building better teams, Case Study: How HCF reengaged its customers through data and analytics, Case study: How La Trobe University sets its data students up for success, Meta threatens to take news off its platform in the US. That said, there is one thing that hasnt changed namely the fact that all of this is just the new version of an old task or challenge every leader has always faced throughout human history: to prepare their teams and organizations for the future, and create a better future. "If we relied critically on large datasets, instead of removing human decision making and making decisions easier, sometimes you end up just reinforcing those biases.". Wesfarmers has appointed Jackie Montado to oversee digital strategy and delivery in its industrial and safety division. If IT foists outcomes onto teams and business leads, inevitably you get a sub-optimal outcome, he says. For example, a large retail bank which we studied entered a range of different industries, such as transportation (ride sharing), content distribution (music and TV), e-health and retail marketplace just to name a few. View my verified achievement from Project Management Institute. Blackwoods, which is the largest provider of industrial and safety supplies in Australia, is implementing a new enterprise resource planning (ERP) system supplied by Microsoft. All rights reserved. During the period, the company also created a new data and digital division in which they appointed Nicole Sheffield to lead. Wesfarmers finally goes digital Chanticleer is Australia's pre-eminent business column. In the final stage of the process, you can evaluate results or impact. View my verified achievement from Project Management Institute. Choosing and prioritising those assets is a two-way conversation. According to Harvey, certain loads are always going to be difficult for large corporates to move into the cloud. The focus is to get our foundations right as we grow and solve different problems for all of the [Wesfarmers] businesses, Madan said. Although embarking on a digital transformation can be daunting and requires investment, many companies worlwide are starting that journey because they know it will pay off in the future. This keeps them in the conversation and in the moment, but using the report as a way of informing the conversation on the shopfloor, Harvey explains. He added that AIOps to detect anomalies and correlate events is also potentially on OneDigitals radar. As part of the change, Catch Managing Director Pete Sauerborn has decided to leave the business on 30 June 2022. We know upfront whether we expect a project to improve store performance, reduce effort to be allowed to be redirected to somewhere else, or to improve our decision-making in terms of margin, investments, or otherwise.. Established in 2022, Wesfarmers OneDigital brings together the Groups digitally native businesses, including the Catch marketplace, the OnePass membership program and the OneData Group data asset. "People's data is increasingly a part of their identity, so when they give you their data how do you treat it? He was heavily involved in the transformation under Wesfarmers and has maintained a high-profile and impactful role during and post-acquisition. Optimize your mainframe modernization journeywhile keeping things simple, and secure. Being clear about their differing demands can help you make smart tradeoffs and clear progress. We have a large number of our stores on assisted checkouts and are constantly growing new models of those checkouts, which allows us to offer new options to our customers. My head of digital and loyalty systems gets on exceptionally well with the head of digital marketing, and the two understand how they can add value to each other. View my verified achievement from Project Management Institute. More specifically, Wesfarmers last year invested in the creation of an Advanced Analytics Center which uses purchasing and other customer data to calculate and calibrate the value of customer offers and loyalty programmes. Blackwoods, which is the largest provider of industrial and safety supplies in Australia and also part of the group, is currently in the process of replacing its 30-year-old Focus COBOL-based system with a new Microsoft Dynamics ERP. The authors outline four pillars of digital transformation: IT uplift, digitizing operations, digital marketing, and new ventures. Likewise, companies are using artificial intelligence to identify and act on critical customer behaviors, for example, identifying customers likely to leave your service and then intervening before the do so. The goal here is to use digital tools, including more advanced technologies such as AI, 5G, and IOT, to streamline business growth. It is no secret Bengaluru is the destination to recruit tech talent and Bunnings doesnt seem to be missing on that important tech link. Wesfarmers Chemicals, Energy and Fertilisers, People development, diversity and inclusion, Chairman and Managing Director's 2022 sustainability message, Bunnings collaborates with Indigenous artists through exclusive plant pots range, Bunnings support for flood affected communities, Bunnings launches national battery recycling programs, Bunnings expands fleet with all electric trucks. Thats core to our business.. As the COVID-19 pandemic continues, executives are finding their companies' digital transformation more urgent than ever. Time is Running Out, Motorola's handy Bluetooth device adds satellite messaging, Linux 6.2: The first mainstream Linux kernel for Apple M1 chips arrives, Sony's new headphones adopt WH-1000XM5 technology at a great price, The perfectly pointless $197 gadget that some people will love. In other words, you will only transform when you have managed to change how people behave, and how things are done in your organization. Including Catch, this amounted to AU$2.5 billion. One business strategy that Wesfarmers has adopted, Lowthorpe explained, is a one-day program focused on data analytics for leadership teams that teach them about data analytics, including the differences between advanced analytics and business intelligence reporting. Security is at the heart of how this whole thing works, and weve put that together with some of the structure weve put around MyColes, which means we are as confident as any CIO can be that we have a model thats extensible, reliable and secure, Harvey says. However, as AI, machine learning, and big data becomes increasingly used across organisations, Lowthorpe acknowledged that ethics must be maintained as a priority in any data-driven business strategy. Illustration by Joi Fulton. Wesfarmers is spending another $100 million this year to build a "market-leading data and digital ecosystem," OneDigital, and develop its new subscription and delivery service, OnePass, which . I wouldnt trade that for anything because it helps keep the role real. Harvey has had plenty of occasions to both influence and instigate innovation at the Australian supermarket giant during his 10-year tenure. It is going to break. Finally, digital opens up many new opportunities for established companies. Against that I always need to balance the right levels of robustness, security and location that means Im delivering the right outcomes for customers.. Lenovo Late Night I.T. Predictions for 2019 in data, analytics, and AI, This year's round-up of predictions from industry figures yields wisdom in: AI, data regulation, data governance, the state of the Hadoop market, open source and "the edge. Investment in divisional digital capabilities will continue and is expected to support enhancements to customer value propositions, expansion of addressable markets and delivery of operating efficiencies.". Sheffield joins Wesfarmers' executive leadership team as a managing director from November and is tasked with leading development of what it's hoping will be a market-leading data and digital ecosystem. Having the right leader, resources, and measures of success for the journey towards each different pillar can contribute greatly to success. Although every organization is unique, and there are salient differences between types of businesses, industries, and cultures, the fundamental meaning of transformation is not about replacing old technologies with new ones, or capturing high volumes of data, or hiring an army of data scientists, or trying to copy some of the things Google or Amazon do. Except this is not really the final step after you evaluate results, you need to go back to the data. Following Wesfarmers' acquisition of the Coles Group in 2007, Harvey became IT group general manager across a team of more than 700 staff. Its online operations are supported by a leading technology platform and fulfilment centres located in Victoria and New South Wales. What is needed is a shift in mindset, culture, and talent, including upskilling and reskilling your workforce so that they are future-ready. Wesfarmers primary objective is to deliver satisfactory returns to shareholders through financial discipline and strong management of a diversified portfolio of businesses. All rights reserved. This is where technology gives way to analytics the science that helps us give meaning to the data. . The online sites, social media space and mobile phones are each a different touch point where we can change the customer experience. Think about analog and informal small businesses, such as a stand in a Turkish bazaar: the salespeople have a great deal of access to, and knowledge of, their customers and clients, but its all trapped in their minds. View my verified achievement from Project Management Institute. In the rapidly evolving world of technology, staying compliant can be difficult, but with the appropriate tools, it's simple! Bunnings announced setting up of a Technology Centre in Bengaluru which is not surprising. But without understanding how they are different, its confusing to understand what to do next or how to invest the resources, tools, goals, C-Suite sponsors and KPIs required for success are totally different in each case. - Emmy-nominated host Baratunde Thurston is back at it for Season 2, hanging out after hours with tech titans for an unfiltered, no-BS chat. OneDigital broke cover in April, and has since gone on to unveil OnePass, a subscription program that consolidates products from across Wesfarmers' retail brands, and offers member-only prices as well as free delivery on many items. Wesfarmers investment in digital assets pay off as online sales jump 57% During the 2021 full year, Wesfarmers ploughed a total of AU$86 million into capital expenditure, which compromised of. Digital transformation can be bewildering and exhausting for leaders and employees alike. When completed, an IT uplift provides your company access to up-to-date tools that offer increased employee efficiency, lower IT maintenance costs and increased employee satisfaction. While there are some savings in using external cloud environments for test and training activities, Harvey admits significant cost reduction hasnt been apparent. Wesfarmers primary objective is to deliver satisfactory returns to shareholders through financial discipline and strong management of a diversified portfolio of businesses. He said that establishing trust is also critical, as OneDigitals model sees it engage with customers of existing brands like Kmart, Target and Catch, all of whom have existing expectations of customer experience. Bunnings conducted a pilot program for click-and-collect at a store in Tasmania to ensure the new IT systems were working properly. But for more mature digital companies, investment is still required to use advanced tools such as artificial intelligence. He suggests the real value is in preparing the organisation to take advantage of multiple options further down the track. AI can make predictions, and data can give us insights, but the so what part requires actions, and these actions need the relevant skills, processes, and change management. OneData, formerly the Advanced Analytics Centre, manages the Wesfarmers shared data asset, providing a single view of the customer and enabling the divisions to deliver a more compelling offer to customers. Each of our divisions is developing significant capabilities in data analytics and digital services to meet the specific needs of their customers, Mr Scott said. The benefits of and reasons for the initiative need to be owned and communicated from the . Wesfarmers is closely monitoring the COVID-19 outbreak and its impact on product availability due to supply chain challenges. Follow the topics, people and companies that matter to you. Wesfarmers is the largest conglomerate in Australia and parent company for Coles and other iconic Australian brands. "When we talk about use case and they're saying where are the results with [this process], it helps in terms of getting that alignment and management of expectations, and when we talk about how do we think that use case is going forward, we've got that reference. Growth momentum was maintained in the B2B segment while continuing a strategic focus to improve better customer experience and operational excellence. We work hard on ensuring we are one of the top participants working in-store, and we continue to get very high engagement scores.. Although these failures have multiple causes, they are generally the result of underestimating the various steps or stages required to successfully execute a transformation agenda. View my verified achievement from Project Management Institute. Broadly speaking, these capabilities will span four use cases: Wesfarmers is also accelerating its digital transformation efforts across other parts of the group. The focus for the ATO, according to Rucinski, will be implementing data analytics and AI to "enhance the human ability to make judgments" so humans can ultimately make the final decisions for matters. In support of this, recent research from IDC indicates that organizations which had begun an ERP cloud migration as part of a digital transformation initiative prior to the COVID-19 pandemic fared far better than organizations that didnt. The OnePass program provides members with additional benefits and convenience when shopping with the Groups retail businesses. Trevor Collens. In early 2022, the Club Catch subscription program was rebranded and repositioned as OnePass. Learn howand get unstoppable. we equip you to harness the power of disruptive innovation, at work and at home. Underpinning how Coles meets this objective Chanticleer is Australia & # x27 ; pre-eminent. Can help you make smart tradeoffs and clear progress, making data analytics a business instead! 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