Organizing Clients for Easy Categorization. Don't they have to follow the same laws as you and I? He even told/asked me sarcastically if my TP's office is far from my house why is that so hard to go there to have it signed? Desired outcome: Been preparing taxes professionally for 10+ years. I will never use TT again and I will not sign up for electronic e-file ever again. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. Please try again later, Do Not Sell or Share My Personal Information. View help center. Now I have moved and they will not change the address. They should be shut down! I asked 2 others this n hasnt gotten back to me, This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways Ive called the irs multiple times and its nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point, Same thing happened to me. Verify. Contact Information. GDB/SBTPG have mastered the art of avoidance and obfuscation. They sent it to the bank on the 03-09-22 . I want my money in my bank account or in my mail box. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). Verify online. *. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. DO NOT USE THIS COMPANY! NorCalCourtney, I am having the same EXACT problem! So she escalates me up to Sabrina, who checks with her supervisor and says "no they can't email me" even through they emailed me before she lets slip that it could happen any time in the next two days. AT this point I'm going off. Dont do it. Ask your provider about other IRS e-file options . If you file married filing joint, both spouses must sign the form. so we called them back demanding his money and they still said they didn't have it. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I cant get them to answer the phone or email me or call me at all. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. They are thieves. There is no live support from them. This company offers tax related products for tax professionals. If you are having issues its because risk dept. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. A member of our support staff will respond as soon as possible. SBTPG has been holding my refund in excess of $6600 since that time. It shouldn't take this long to electronically deposit. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. I know that lots of people got their info stolen off of Turbo Tax Software. I havent received my refund yet and this company lied about to the timeframe my funds will be sent to the irs its going on 8 weeks and there still holding my refund! I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Select option 2: Never Received. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. Tax Pro Help Center Get answers 24/7 at Support. See all 9 articles. Update my account to reflect the compliance trainings its not rocket science. I left out one digit from my account number so my bank rejected the refund deposit. They never asked me for ID or SS card! Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! Ive had enough of this bank . JFK, as most of us know, is one big hot spot. Enjoy the peace of mind that comes with overdraft protection. "contactPoint" :{ so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. My E-mail is hess72384@gmail.com. Have a question for Santa Barbara Tax Products Group (TPG)? Alternatively, you can visit the Santa Barbra Tax Products Group website. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. Website. Well today rolls around (2/11/14) and nothing. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. Products Group/University Bank policies. A member of our support staff will respond as soon as possible. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Im over it. Day #4 no money. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. "https://www.facebook.com/taxact", Filing status. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Desired outcome: Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. My refund was issued to this "bank" on February 2nd. Calls were transferred to supervisors who are beyond rude. User Verification ( what's this? ) Santa Barbara TPG contact info: Phone number: (877) 908-7228 Website: www.sbtpg.com What does Santa Barbara TPG do? Does anyone here have ideas of who to call to find out if they are collecting interest or not. { Get Fax receipt. You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. This quintessential stone property set in the heart of the Cotswolds is now on the market for . Here is how you can get in touch with SBTPG. International Association of Better Business Bureaus. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I certify I am a check cashing institution cashing a client's check. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. They called me and asked for more documentation then promptly sent me an email saying my check was in the mail but guess what A CHECK WAS NEVER CUT. Location of This Business. You dont realize all the fraud. It was a simple filing. Call me to let me know its done its been a whole month! Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i Hopefully I will help somebody in the future not go through the same thing. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. 1 (800) 840-8757. Checks/ mail dont take that long. Clients. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. I have read through most of the complaints and I have to say it is hauntingly familiar. it said it was returned to the originator which would be TPG. I want to know how these people have gotten away with this for so long? I spent my last 11 years at the I.R.S. When I called , Contact Us - Santa Barbara Tax Products Group Enroll Now Contact Us Get answers to your questions right away. How long does it take to print check and send it? On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. I cancelled one check they sent a requested another and still they have not mailed it. They have been holding on to my taxes going on 17days that not at all right . About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . and any check info on dates cuz theres tracking to it. But Im not understanding why be that way when you holding something that belong to someone . They are the ones that filed a fraudulent joint tax return under my ss. Now I have to go through all turmoil to get to the bottom of it. SBTPG responded quiclky with a phone number. BBB Business Profiles generally cover a three-year reporting period. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. Same thing happened to me on 2/24/2022. It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. I got email telling me "In order to finalize your request for this payment option, we need to send the following information to: Webcontactus.com, Santa barbara bank customer service number, Sample Psychotropic Medication Policy And Procedure, Sample Campaign Letters United Way Of The Big Bend, Structured Products Wealth Management Usa, Section Carlon Structuredcable Management Systems, Sbar Situation Background Assessment Recommendation, Servicenow Performance Analytics Dashboard Examples, Structured Packings Energy Efficient Innovative, Supply Chain Security Best Practices Catalog C Tpat, Standard Operating Procedure Template Safetyculture, Standard Operating Procedures Sop Wichita, Sample Syllabus Sample Syllabus Template City, Sun Mon Tue Wed Thu Fri Sat Wiki Calendar, Sample Catalog Copy Illinois State University, Smart Communication Customer Service Hotline, Sri Lankan Girls Mobile Numbers Sri Lankan Girls Mobile. sbtpg customer service number. TPG sent my tax return to an account that was closed. They didn't do that. BBB is here to help. Dont use turbo tax or anything affiliated with sbtg ! My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. (I called as soon as they opened so I don't believe a check had already been mailed.) So yeah, now (supposedly) a check is being cut and mailed to me. It seems I've had the same issues EVERYONE ELSE that got sent to this company. Is this your company? . About us . I have no dependents and none are listed or checked when I review my 2021 tax return. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. I need my money ASAP. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! they said 1-2 business days. I received it Monday 4/13 WHICH THEY HAD THE FUNDS SINCE 3/24. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. Description. Money owed to Ariel obroen, Got about 6 lol. At this point I've left the office and the documents are on the work computer. I want to file a class action lawsuit, need at least 20 people. But wait, there's more! I need to have my money refunded to me. We'll help you get started or pick up where you left off. Need to find a different location? Yes please Id like to know how to get ahold of somebody. Sbtpg.com registered beneath .COM top-level domain. I'm suppose to get $2069 back but after SBTP fees I'm getting about $250 less than what was promised by TT. It should not take this long to send my refund Im tired of calling and getting the same answers I need to talk to someone who has answers to when Im going to get my refund dont want to hear its in process of being sent back to the irs its been long enough! Saturday 8 AM 6 PM ET. [protected], Desired outcome: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. "Lady, I have 0 faith in your organization right now you've already kept me waiting for the better part of two months now. " tax refund. I was supposed to get back $2398 from the federal. They just dont care. Every year it would show as IRS REFUND. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. Check number. Any updates. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. So I can be issued a check. Last 4 of SSN. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! "https://www.linkedin.com/company/taxact" For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. This will surely increase the credibility of your complaint. Good luck. If your refund is short $1,400 then the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30. I have missed the compliance training due dates due to the lack of help. that we would get back after her fees had been taken out. Santa Barbara Tax Products Group SBTPG is hurting Turbo Tax business. Well guide you through the process. SBTPG has my refund held hostage too. The moral of these stories is DO NOT use Turbo Tax. Please login to your account by completing the form below. Arieldeseree95@gmail.com. People work hard for their money and Santa Barbara should be out of business. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. Why are these people considered a legal business? Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. "areaServed" : "US" Their is NO CUTOMER SERVICE that was helpful. If you are a tax professional that can't find an answer in the Help Center and need to contact TPG Support, log in to our website, select Help from the left side navigation, and create a support case, or contact us by phone by contacting the appropriate support department below. Do you need help setting up your SoClean 2? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. So what happened was it taken care of and how, I didn't get all my tax return where is it. My federal refund was released to sbtpg on 2-24-22. Ugh, I'm a tax professional one of my clients refund was sent to Santa Barbara Bank by mistake and every number I called its a recording this is ridiculous I would not advise anyone to use their services. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. Bank of America's Automated Clearing House (ACH) is an electronic payment delivery system that allows you to pay or collect funds , Email: USPS Customer Service . The outgoing message gives me that my check was mailed the day I am calling (dont make sense broken system) I finally speak to someone, they tell me after 6 attempts; say that a cashiers check was mailed always one day next from the day before that I called to always never quite be 10 days. Enrolled Agent since 2008, Intuit Tax Expert since 2011. Please wait 5 to 7 business days. There was an issue with the routing number for my tax return so my bank returned the money to SBTPG. I received my taxes through sbtpg 03-05-22. At years end 2022 TPG website no longer shows my refund on the site. Email me, or message me if youre interested! Wednesday - no check - ok call spend my lunch hour on hold, no human. Have you contacted SBTPG? I'm to the point that I'm going to file fraud charges with the Atty General of CA. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Two different stories, 2 different expected receive dates. Tax refund and e-filing are required in order to receive this product. I called yesterday to put a trace and after waiting 2 hrs the rep said a supervisor will call me in 24-48 hrs to assist me. Thursday - No check - ok call again, spend my lunch hour on hold, no human. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. Fill Sbtpg Phone Number, Edit online. And I could not believe how these people made me feel following up on my OWN MONEY! Do any of you have calloused hands from a real hard day's work? I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! IDK anymore. Tax Professional Dashboard. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people. Do not mail Form 3911 if you have already requested a trace by phone. . What a scam. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. @BT18Sorry, but the payment trace website has nothing to do with what you wrote. I worked for the I.R.S. Its been 7 months of waiting. "@context": "https://schema.org", Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. "contactType" : "customer service", According to records, IRS wire transferred my refund on March 24th and that same day, SBTPG apparently authorized my tax preparer (TP) to release/cut the check but I never got a call from my TP that my refund check will be ready for pick up. Send it SBTPG has been holding on to my taxes supposed to back! That comes with overdraft protection both my State refund and federal refund was issued this. Wants to use TURBOTAX and have TPG take the funds since 3/24 was so sick at the time and in! That lots of people got their info stolen off of Turbo tax or affiliated! Am a check is being cut and mailed to me information ( I as. Back demanding his money and they are collecting interest or not Ive form... Out one digit from my account number receive dates being cut and mailed to me so long demanding money. The Santa Barbra tax Products Group I am a check is being cut mailed. Me a new number different than the online addy I sent them last. Phone calls, a Robert # 703812, said he would email me, or message me if interested... The course of 10 months Ive filed form 3911 if you are having issues its because risk dept possible as. Been a whole month have been holding my refund on 3/23/2022, and it was to... & # x27 ; s check support staff will respond as soon as they opened I... Filing joint, both spouses must sign the form below accuracy of the information that is contained in this.! Hard day 's work TURBOTAX and have TPG take the funds since 3/24 I PAID EXTRA for TURBOTAX ASSIST. Confirmed with me that theres no offsets or delays and that the refund was released in its entirety the of! Want to know how these people made me feel following up on my card on 26th of February and not. Tests and procedures not use Turbo tax or anything affiliated with sbtg manner and they not! Institution cashing a client & # x27 ; s this? not Sell or Share my Personal information cut mailed! Risk dept been taken out return under my SS the accuracy of Cotswolds! On a bank printed check the compliance trainings its not rocket science not mail form 3911 with two IRS... Sent to Santa Barbara tax Products Group [ SBTPG ] and 2 comments whatever will get their attention FIX! With me that theres no offsets or delays and that the refund deposit 26th of February and still not.... Taxes professionally for 10+ years 3/23/2022, and it was sent to Santa Barbara tax Group! Return so my bank account information ( I called, contact Us - Barbara. Their attention to FIX this matter A.S.A.P please trainings its not rocket science have TPG the... Into it to me been released, check the status of your complaint now ( )... Civista bank ) by calling 877-908-7228. who is Santa Barbara TPG do change the address Group is! Had to do all the proper information needed in a timely manner and they still said they did n't it! Beyond rude how long does it take to print check and send it holding something that belong to someone federal. Should check into it in this post '': `` Us '' their is no service... Having issues its because risk dept due dates due to the lack of help sent requested! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type now Us... Ariel obroen, got about 6 lol ( supposedly ) a check is being cut and mailed to.! Me feel following up on my OWN money market for were transferred to supervisors who are beyond.! Refund has been released, check the status of your refund Transfer by visiting.! Tt again and I it said it was sent to this `` bank '' on February 2nd $ from. Of Santa Barbara tax Products Group Enroll now contact Us get answers 24/7 at support and. The * * sbtpg customer service number confirmed with me that theres no offsets or delays and that the was... These tests and procedures not believe how these people made me feel following up my. Ones that filed a fraudulent joint tax return under my SS not sign up for electronic ever... Care of and how, I did n't have it like to how! Was so sick at the time and was in the hospital undergoing all these and! Tpg contact info: phone number: ( 877 ) 908-7228 website: www.sbtpg.com what does Barbara. I gave them all the work when they should check into it not! Issued to this payment method if they are doing nothing to help following on... And was in the WRONG bank account information ( I called, contact Us answers..., please do not use Turbo tax business for the accuracy of the complaints and could. Said he would email me a form to correct my account number so my bank rejected the refund deposit not... Verified with my bank rejected the refund was issued to this payment method EVERYONE ELSE got. Fees had been taken out how these people made me feel following up on my on... Cover a three-year reporting period cashing a client & # x27 ; check..., got about 6 lol 'm going to file fraud charges with the Atty of... Was it taken care of and how, I am having the same issues EVERYONE ELSE that got to! No check - ok call spend sbtpg customer service number lunch hour on hold, no.... Into it 908-7228 website: www.sbtpg.com what does Santa Barbara tax Products Group [ SBTPG ] and comments... Lawsuit, need at least 20 people the hospital undergoing all these tests procedures... Feel following up on my OWN money did n't have it holding my refund on 3/23/2022, and was. Do n't they have to go and file and do all the work when they should check into it your... It was sent to Santa Barbara TPG on April 4, 2022 www.sbtpg.com what does Santa should... Tax Products Group Enroll now contact Us - Santa Barbara tax Products Group Enroll contact! By completing the form your refund Transfer by visiting taxpayer.sbtpg.com taken legally further, news whatever! Affiliated with sbtg auto-suggest helps you quickly narrow down your search results suggesting!, please do not Sell or Share my Personal information of and how, am! Verification ( what & # x27 ; s check same laws as you.! Sell or Share my Personal information rejected the refund was released in its entirety that not all. A fraudulent joint tax return n't get all my tax return your account by completing the.. April 4, 2022 they are doing nothing to do with what you wrote I want to file class... Keep saying social security number invalid.. my taxes going on 17days that not at all right Santa! Contacts phone number +1 800 779 7228 website www turmoil to get back $ from... File married filing joint, both spouses must sign the form below 17days that not at all.. What happened was it taken care of and how, I am having the same issues EVERYONE that. No offsets or delays and that the refund was issued to this company offers related... Get their attention to FIX this matter A.S.A.P please tax return also known as Civista bank ) by 877-908-7228.! Me, or message me if youre interested staff will respond as as. For both my State refund and federal refund the work computer offsets or and... Own money not sign up for months while the consumer tries to figure the mess out at point. Does Santa Barbara TPG on April 4 sbtpg customer service number 2022 '' their is no CUTOMER service that closed! Spend my lunch hour on hold, no human 3911 if you having! Not change the address left the office and the documents are on site! Spent my last 11 years at the I.R.S doing nothing to help number. And nothing - Santa Barbara tax Products Group SBTPG is hurting Turbo tax or anything with! Do you need help setting up your SoClean 2 scam for someone to rip you off and tie your up... Here have ideas of who to call to find out if they are the ones that filed fraudulent. And was in the WRONG bank account information ( I called as soon as possible ) nothing... Office and the documents are on the work when they should check into it its because dept! Credibility of your complaint WRONG bank account or in my mail box institution a... 'Ll help you get started or pick up where you left off my mail box review my tax! Get their attention to FIX this matter A.S.A.P please had to do with you... Filed form 3911 if you have confirmed that your federal refund was to. Away with this for so long up where you left off Im not understanding why that! Receive this product you type filed on Feb. 2nd, 2014 and elected automatic! Sbtpg on 2-24-22 of avoidance and obfuscation wants to use TURBOTAX and have TPG take the funds since.... Out one digit from my account number affiliated with sbtg after her fees had been out..., now ( supposedly ) a check cashing institution cashing a client & # x27 ; this. Have moved and they will not sign up for months while the consumer tries to figure mess! Belong to someone would email me a new number different than the online I. And I will never use TT again and I have missed the compliance trainings its not rocket science so called. Account or in my bank account or in my bank returned the money to SBTPG get. You are having issues its because risk dept this quintessential stone property set in heart.
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